ORLANDO, Fla., March 18, 2014 /PRNewswire/ -- Enterprise Connect -- Unify, formerly Siemens Enterprise Communications, today announced that global brands and industry leaders are embracing the New Way to Work (#NW2W) by partnering with Unify and investing in unified communications (UC) and contact center technology to dramatically improve productivity and engagement within their enterprises. Leveraging solutions including OpenScape Voice, OpenScape Contact Center and OpenScape Xpert, these customers are able to improve customer service, enhance mobility, increase reliability and reduce costs. Today's announcement was made at Enterprise Connect, the industry's premier conference and exhibition on enterprise communications and collaboration.
Unify customers operate in high risk, high demand industries that require smooth, seamless communication and collaboration systems – there is no room for error in their business environments. From call centers at a children's hospital to connecting thousands of millennial students on their mobile devices and managing realtime and emergency communications for energy distribution, Unify solutions are chosen to meet the most complex communications challenges businesses face. New agreements with customers including The Energy Authority, Kennesaw State University, Orlando Utilities Commission, and Centerpoint Energy are set to revolutionize how these customers operate and communicate in today's business environment.
Through new and expanded strategic relationships with partners including Black Box Network Services, NACR Inc., ArrowS3, Hayes E-Government Resources, Inc., Lockstep, Synnex, Four Runner, and SoTel, Unify is further extending its commitment to the channel and improving customer reach. Unify and its channel partners work together to deliver solutions and services to companies in every industry and from small businesses to the world's largest global enterprises. Unify's full service partners are also able to offer clients support from managed services to partner support.
"Today's employees have embraced the New Way to Work and it's imperative for business leaders to address their needs by prioritizing new strategies for communications and collaboration," said Steve Shanck, general manager, North America, for Unify. "We're dedicated to developing solutions that meet our customers' business needs. These recent major customer deployments and our business momentum reaffirm that market demand for the New Way to Work is growing and we are the trusted partner that companies turn to as they develop their strategy."
Some of Unify's new customers include:
- The Energy Authority (TEA). The Energy Authority is a nonprofit corporation headquartered in Jacksonville, Fla., that provides advanced technology to public power utilities at reduced costs. In an effort to provide even more advanced trading and communication capabilities to their public utility customers, TEA is replacing their current HiPath Trading System with OpenScape Xpert and OpenScape Voice.
- Kennesaw State University (KSU). Georgia's third-largest university has tapped Unify to help serve their millennial students with a more mobile, cost-effective communication solution. OpenScape Voice provides seamless integration between mobile devices and the university's infrastructure, enabling KSU to communicate more easily with students.
- Centerpoint Energy. Houston-based Centerpoint Energy is one of the largest energy distribution companies in the country, focusing on the rapidly growing Houston area. They plan to deploy Unify's OpenScape solution to provide secure voice communications for the company's Real Time Operations Organization during routine and emergency situations.
- Orlando Utilities Commission (OUC—The Reliable One). OUC replaced its legacy system with Unify's OpenScape Contact Center voice portal solution. The customer-centric voice technology features applications geared toward making payments, reporting outages, starting, stopping and moving services and other account-related requests. The new systems, which support both English and Spanish, are helping OUC improve the customer experience by providing convenient self-service options and reducing costs in an effort to maintain affordable rates.
"We're committed to improving our customer experience through cost effective and efficient technology and processes," said Jerry Sullivan, Vice President and Chief Information Officer at OUC. "Unify is helping us achieve that goal and improve our business and our outlook."
To read more about Unify customers and how they're implementing new communications and collaborations systems, visit our success center.
Unify at Enterprise Connect
Join Unify at Enterprise Connect in booth 1019 to discover a new way that enables businesses to be agile, outcome-focused and more efficient, while increasing employee satisfaction. Unify's presence at Enterprise Connect includes a lineup of speakers on the future of work and technology, a full array of market leading products including the OpenScape product portfolio and demonstrations of Project Ansible, the revolutionary platform for communication and collaboration of the next generation of users. Preview demonstrations of Project Ansible will be held at booth 1019.
Unify—formerly known as Siemens Enterprise Communications—is a premier communications software and services firm. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and enhances business performance. Born out of the engineering DNA of Siemens AG, Unify builds on this heritage of product reliability, innovation, open standards and security to provide integrated communications solutions for approximately 75% of the Global 500. Unify is a joint venture of The Gores Group and Siemens AG.
This release contains forward-looking statements based on beliefs of Unify's management. The words "anticipate," "believe," "estimate," "forecast," "expect," "intend," "plan," "should," and "project" are used to identify forward-looking statements. Such statements reflect the company's current views with respect to future events and are subject to risks and uncertainties. Many factors could cause the actual results to be materially different, including, among others, changes in general economic and business conditions, changes in currency exchange rates and interest rates, introduction of competing products, lack of acceptance of new products or services and changes in business strategy. Actual results may vary materially from those projected here. Unify does not intend or assume any obligation to update these forward-looking statements.