United Airlines Expands Mobile App Adds new features; mobile boarding pass scanning to be available at all U.S. locations
CHICAGO, July 2, 2013 /PRNewswire/ -- United Airlines today announced refreshed applications for iPhone, Android and BlackBerry 10 that include streamlined user interfaces along with a new feature, also available on Windows Phone 8, which will enable customers to manage their travel in real time during irregular flight operations.
With the new feature, United mobile app users who experience flight delays or cancellations will be offered the option to keep their existing itinerary or, where available, the ability to change to a new itinerary. Customers whose flights are affected may use the mobile app to accept new flights that United has automatically confirmed or search for alternate routes, airports and dates of travel.
"United continues to invest in mobile technology that improves the travel experience for our customers," said Scott Wilson, United's vice president of merchandising and ecommerce. "The new features and updated look of these apps give travelers increased convenience, flexibility and control. United will continue to invest in building powerful mobile tools for our customers with many significant enhancements scheduled to roll out over the next year."
Separately, the airline also announced plans to make mobile boarding pass scanning available at all of the more than 220 domestic airports it serves by the fall of this year. United was the first U.S. airline to introduce mobile boarding passes in 2007, and it is the first mainline carrier to announce that it plans to make the service available at all of the domestic airports it serves. United also offers mobile boarding passes at over 40 international locations.
United Airlines and United Express operate an average of 5,446 flights a day to more than 370 airports across six continents. In 2012, United and United Express carried more passenger traffic than any other airline in the world and operated nearly two million flights carrying 140 million customers. United is investing in upgrading its onboard products and now offers more flat-bed seats in its premium cabins and more extra-legroom economy-class seating than any airline in North America. In 2013, United became the first U.S.-based international carrier to offer satellite-based Wi-Fi on long-haul overseas routes. The airline also features DIRECTV® on 200 aircraft, offering customers more live television access than any other airline in the world. United operates nearly 700 mainline aircraft and has made large-scale investments in its fleet. In 2013, United will continue to modernize its fleet by taking delivery of more than two dozen new Boeing aircraft. The company expanded its industry-leading global route network in 2012, launching nine new international and 18 new domestic routes. Business Traveler magazine awarded United Best Airline for North American Travel for 2012, and readers of Global Traveler magazine have voted United's MileagePlus program the best frequent flyer program for nine consecutive years. According to the 4th annual Switchfly Reward Seat Availability Survey published by IdeaWorksCompany in May 2013, United has the most saver-style award-seat availability among the largest U.S. global airlines. United is a founding member of Star Alliance, which provides service to 194 countries via 27 member airlines. More than 85,000 United employees reside in every U.S. state and in countries around the world. For more information, visit united.com or follow United on Twitter and Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.
SOURCE United Airlines