United Airlines Posts Best Monthly Performance of the Year and Rewards Employees with Bonuses Employees earn $100 payout for achieving on-time performance goals in October
CHICAGO, Nov. 4, 2013 /PRNewswire/ -- United Airlines today announced that it is rewarding its eligible employees with a $100 on-time bonus for exceeding the airline's domestic and international on-time arrival performance goals for the month of October. United achieved 85 percent on-time performance for domestic flights and 82.4 percent for international flights. The on-time arrival rate is based on flights arriving within 14 minutes of the scheduled arrival time.
The monthly domestic on-time performance was the airline's best of the year and the best since November 2012, while the international on-time performance was the highest monthly performance in nearly three years. On six days in October, the airline exceeded a 90 percent on-time arrival rate, and Oct. 26 was the second best day of the year with an average 93 percent on-time arrival rate.
"Across the system our co-workers are focused on running a reliable, on-time airline and delivering great customer service," said Pete McDonald, United's executive vice president and chief operations officer. "I'm proud of their hard work and determination – it is paying off."
While several of the airline's hubs experienced weather challenges ranging from thunderstorms and fog to the first light snow of the season, United employees continued to focus on good-weather performance and quick recovery from bad weather. United's Houston hub, in particular, was hit hard by bad weather several days in October, but despite the challenges, the team at Houston achieved nearly their best on-time departure performance of the year.
United Airlines and United Express operate an average of more than 5,300 flights a day to more than 360 airports across six continents. In 2012, United and United Express carried more passenger traffic than any other airline in the world and operated nearly two million flights carrying 140 million customers. United is investing in upgrading its onboard products and now offers more flat-bed seats in its premium cabins and more extra-legroom, economy-class seating than any airline in North America. In 2013, United became the first U.S.-based international carrier to offer satellite-based Wi-Fi on long-haul overseas routes. The airline also features DIRECTV® on more than 200 aircraft, offering customers more live television access than any other airline in the world. United operates nearly 700 mainline aircraft and has made large-scale investments in its fleet. In 2013, United continues to modernize its fleet by taking delivery of more than two dozen new Boeing aircraft. The company will have launched 14 new international and 19 new domestic routes, including the addition of seven new cities to its network, by the end of 2013. Business Traveler magazine awarded United Best Airline for North American Travel for 2012, and readers of Global Traveler magazine have voted United's MileagePlus program the best frequent flyer program for nine consecutive years. According to the 4th annual Switchfly Reward Seat Availability Survey published by IdeaWorksCompany in May 2013, United has the most saver-style award-seat availability among the largest U.S. global airlines. Air Transport World named United as the Eco-Aviation Airline of the Year Gold Winner in 2013. United is a founding member of Star Alliance, which provides service to 195 countries via 28 member airlines. More than 85,000 United employees reside in every U.S. state and in countries around the world. For more information, visit united.com or follow United on Twitter and Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.
SOURCE United Airlines