U.S. Cellular reports fourth quarter 2013 results

CHICAGO, Feb. 26, 2014 /PRNewswire/ -- As previously announced, U.S. Cellular will hold a teleconference Feb. 26, 2014 at 9:30 a.m. CST. Listen to the live call via the Events & Presentations pages of investors.teldta.com or investors.uscellular.com.

United States Cellular Corporation (NYSE: USM) reported service revenues of $825.1 million for the fourth quarter of 2013, versus $1,008.9 million for the comparable period one year ago. Net income (loss) attributable to U.S. Cellular shareholders and related diluted earnings (loss) per share were $1.6 million and $0.02 respectively, for the fourth quarter of 2013, compared to $(39.6) million and $(0.47), respectively, in the comparable period one year ago.

Year-over-year comparisons are affected by the Divestiture Transaction and the deconsolidation of certain partnerships, in 2013.

"Billing system issues affected churn and overall financial performance for the fourth quarter.  However, we took important strategic actions in 2013 that position U.S. Cellular to compete more effectively," said Kenneth R. Meyers, U.S. Cellular president and CEO. "We divested underperforming markets to focus on markets where we're stronger, we converted to a new billing and operational support system to enable more effective service and product delivery, and we introduced Apple products and shared data plans to monetize the continued growth in data usage on the 4G LTE network. We ended the year with a strong balance sheet, after returning approximately $482 million to U.S. Cellular shareholders through a special dividend and we have agreements to sell non-strategic spectrum for over $400 million.

"We also expanded the 4G LTE network to nearly 90 percent of customers, giving us very competitive coverage in our markets to support our data growth strategies. We'll continue to invest in our future by further expanding and enhancing our network. Network quality is the foundation of our strategy to increase customer additions and build loyalty, together with competitive devices, plans and pricing, outstanding customer service, and a Rewards Program that makes customers feel like members. We're also committed to seeking opportunities to increase operational efficiency."

2014 Estimated Results
Capital expenditures for 2014 are expected to be approximately $640 million, down from $738 million in 2013.  U.S. Cellular is not providing guidance for 2014 revenues and profitability at this time due to a number of factors, which involve significant uncertainty and affect the company's ability to estimate future results with reasonable confidence.  Such factors include (i) the unprecedented number of actions related to pricing of service plans and devices, including device financing, announced by competitors in recent weeks, for which the company is evaluating and determining its response; and (ii) continuing elevated churn due, at least in part, to issues arising from the company's billing system implementation in the second half of 2013.  Although the company expects churn to improve over the next several months, the extent and timing of the improvement is uncertain.

2013 Estimated and Actual Results


2013 Estimated and Actual Results for the Year Ended
December 31, 2013 (1)


Estimate

Actual

(Dollars in millions)



Service revenues

$3,590-$3,640

$3,595

Adjusted income before income taxes (2)

$600-$700

$585

Capital expenditures

$735

$738



(1)

These estimated results were announced by U.S. Cellular on Nov. 1, 2013.  Both estimated and actual results reflect U.S. Cellular's consolidated results for 2013. 

(2)

Adjusted income before income taxes is defined as income before income taxes, adjusted for the items set forth in the reconciliation below. Adjusted income before income taxes excludes these items in order to show operating results on a more comparable basis from period to period. In addition, U.S. Cellular may exclude other items from adjusted income before income taxes if such items help reflect operating results on a more comparable basis. U.S. Cellular does not intend to imply that any such amounts that are excluded are non-recurring, infrequent or unusual; such amounts may occur in the future. Adjusted income before income taxes is not a measure of financial performance under Generally Accepted Accounting Principles in the United States ("GAAP") and should not be considered as an alternative to income before income taxes as an indicator of the company's operating performance or as an alternative to cash flows from operating activities, determined in accordance with GAAP, as an indicator of cash flows or as a measure of liquidity. U.S. Cellular believes adjusted income before income taxes is a useful measure of U.S. Cellular's operating results before significant recurring non-cash charges, discrete gains and losses, and financing charges (interest expense). The following table provides a reconciliation of income (loss) before income taxes to adjusted income before income taxes for 2013 estimated and actual results:

 



2013 Estimated and Actual Results for the Year Ended December 31, 2013 (1)



Estimate


Actual

(Dollars in millions)




Income (loss) before income taxes

$350-$450


$258

Depreciation, amortization and accretion expense

$790


$804

(Gain) loss on sale of business and other exit costs, net

($245)


($247)

(Gain) loss on license sales and exchanges

($325)


($255)

(Gain) loss on investments

($20)


($19)

Interest expense

$50


$44

Adjusted income before income taxes

$600-$700


$585

 

Conference Call Information
U.S. Cellular will hold a conference call on Feb. 26, 2014 at 9:30 a.m. CST.

Before the call, certain financial and statistical information to be discussed during the call will be posted to investors.uscellular.com. The call will be archived on the Events & Presentations page of investors.uscellular.com.

About U.S. Cellular
United States Cellular Corporation provides a comprehensive range of wireless products and services, excellent customer support, and a high-quality network to 4.8 million customers in 23 states. The Chicago-based company had 6,700 full- and part-time associates as of Dec. 31, 2013. At the end of the fourth quarter of 2013, Telephone and Data Systems, Inc. owned 84 percent of U.S. Cellular. For more information about U.S. Cellular, visit uscellular.com.

Safe Harbor Statement Under the Private Securities Litigation Reform Act of 1995:  All information set forth in this news release, except historical and factual information, represents forward-looking statements. This includes all statements about the company's plans, beliefs, estimates, and expectations. These statements are based on current estimates, projections, and assumptions, which involve certain risks and uncertainties that could cause actual results to differ materially from those in the forward-looking statements. Important factors that may affect these forward-looking statements include, but are not limited to: impacts of any pending acquisition and divestiture transactions,  including, but not limited to, the ability to obtain regulatory approvals, successfully complete the transactions and the financial impacts of such transactions; the ability of the company to successfully manage and grow its markets; the overall economy; competition; the ability to obtain or maintain roaming arrangements with other carriers on acceptable terms; the state and federal telecommunications regulatory environment; the value of assets and investments; adverse changes in the ratings afforded TDS and U.S. Cellular debt securities by accredited ratings organizations; industry consolidation; advances in telecommunications technology; uncertainty of access to the capital markets;  pending and future litigation; changes in income tax rates, laws, regulations or rulings; acquisitions/divestitures of properties and/or licenses; changes in customer growth rates, average monthly revenue per user, churn rates, roaming revenue and terms, the availability of handset devices, or the mix of products and services offered by U.S. Cellular. Investors are encouraged to consider these and other risks and uncertainties that are discussed in the Form 8-K Current Report used by U.S. Cellular to furnish this press release to the Securities and Exchange Commission ("SEC"), which are incorporated by reference herein.   

For more information about U.S. Cellular, visit uscellular.com.


 

United States Cellular Corporation

Total Markets* Summary Operating Data (Unaudited)


















As of or for the Quarter Ended

12/31/2013


9/30/2013


6/30/2013


3/31/2013


12/31/2012

Retail Customers
















Postpaid

















Total at end of period


4,267,000



4,343,000



4,412,000



5,060,000



5,134,000



Gross additions


176,000



165,000



165,000



191,000



241,000



Net additions (losses)


(71,000)



(60,000)



(120,000)



(74,000)



(41,000)



ARPU (1)

$

53.53


$

54.64


$

54.18


$

54.85


$

54.56



Churn rate (2)


1.9%



1.7%



2.0%



1.7%



1.8%



Smartphone penetration (3) (4)


50.8%



47.1%



45.5%



43.5%



41.8%


Prepaid

















Total at end of period


343,000



370,000



381,000



446,000



423,000



Gross additions


63,000



65,000



77,000



104,000



107,000



Net additions (losses)


(26,000)



(11,000)



(7,000)



23,000



37,000



ARPU (1)

$

31.66


$

28.72


$

31.69


$

33.31


$

33.56



Churn rate (2)


8.3%



6.8%



6.8%



6.2%



5.8%

Total customers at end of period


4,774,000



4,875,000



4,968,000



5,736,000



5,798,000

Billed ARPU (1)

$

50.25


$

50.92


$

50.60


$

51.13


$

50.94

Service revenue ARPU (1)

$

57.05


$

58.36


$

57.45


$

57.63


$

58.00

Smartphones sold as a percent of total

  devices sold


79.6%



65.2%



66.0%



61.7%



62.9%

Total population

















Consolidated markets (5)


58,013,000



84,025,000



84,025,000



93,943,000



93,244,000



Consolidated operating markets (5)


31,759,000



31,822,000



31,822,000



47,440,000



46,966,000

Market penetration at end of period

















Consolidated markets (6)


8.2%



5.8%



5.9%



6.1%



6.2%



Consolidated operating markets (6)


15.0%



15.3%



15.6%



12.1%



12.3%

Capital expenditures (000s)

$

208,100


$

242,500


$

168,500


$

118,400


$

253,100

Total cell sites in service


6,975



7,687



7,748



8,027



8,028

Owned towers in service


4,448



4,422



4,411



4,411



4,408



*    

Represents U.S. Cellular's consolidated markets. These are markets which U. S. Cellular currently consolidates, or previously consolidated in the periods presented, and is not adjusted in prior periods for subsequent divestitures or deconsolidations.

Refer to U.S. Cellular's Form 8-K filed on February 26, 2014 for pro forma financial information related to the Divestiture Transaction and the NY1 & NY2 Deconsolidation for the three and twelve months ended December 31, 2013, as if the transactions had occurred at the beginning of the respective periods. Also refer to U.S. Cellular's Form 8-K filed on May 3, 2013 for pro forma financial information related to the Divestiture Transaction and the NY1 & NY2 Deconsolidation for the twelve months ended December 31, 2012.

 

United States Cellular Corporation

Core Markets* Summary Operating Data (Unaudited)


















As of or for the Quarter Ended

12/31/2013


9/30/2013


6/30/2013


3/31/2013


12/31/2012

Retail Customers
















Postpaid

















Total at end of period


4,267,000



4,343,000



4,412,000



4,463,000



4,496,000



Gross additions


176,000



165,000



165,000



176,000



208,000



Net additions (losses)


(71,000)



(60,000)



(53,000)



(33,000)



(19,000)



ARPU (1)

$

53.53


$

54.64


$

54.44


$

54.21


$

53.91



Churn rate (2)


1.9%



1.7%



1.6%



1.6%



1.7%



Smartphone penetration (3) (4)


50.8%



47.1%



45.5%



43.0%



41.1%


Prepaid

















Total at end of period


343,000



370,000



381,000



373,000



342,000



Gross additions


63,000



65,000



76,000



91,000



87,000



Net additions (losses)


(26,000)



(11,000)



8,000



31,000



37,000



ARPU (1)

$

31.66


$

28.72


$

31.65


$

32.92


$

33.21



Churn rate (2)


8.3%



6.8%



6.0%



5.6%



5.1%

Total customers at end of period


4,774,000



4,875,000



4,968,000



5,005,000



5,022,000

Billed ARPU (1)

$

50.25


$

50.92


$

50.98


$

50.93


$

50.71

Service revenue ARPU (1)

$

57.05


$

58.36


$

57.88


$

57.14


$

57.67

Smartphones sold as a percent of total

  devices sold


79.6%



65.2%



66.1%



62.1%



62.9%

Total population

















Consolidated markets (5)


58,013,000



84,025,000



84,025,000



84,025,000



83,384,000



Consolidated operating markets (5)


31,759,000



31,822,000



31,822,000



31,822,000



31,445,000

Market penetration at end of period

















Consolidated markets (6)


8.2%



5.8%



5.9%



6.0%



6.0%



Consolidated operating markets (6)


15.0%



15.3%



15.6%



15.7%



16.0%

Capital expenditures (000s)

$

211,200


$

239,300


$

171,200


$

113,300


$

241,400

Total cell sites in service


6,161



6,127



6,113



6,113



6,130

Owned towers in service


3,913



3,859



3,844



3,846



3,847



*

U.S. Cellular's Core Markets excludes the Divestiture Markets and NY1 & NY2 markets for the periods presented.


Refer to U.S. Cellular's Form 8-K filed on February 26, 2014 for pro forma financial information related to the Divestiture Transaction and the NY1 & NY2 Deconsolidation for the three and twelve months ended December 31, 2013, as if the transactions had occurred at the beginning of the respective periods. Also refer to U.S. Cellular's Form 8-K filed on May 3, 2013 for pro forma financial information related to the Divestiture Transaction and the NY1 & NY2 Deconsolidation for the twelve months ended December 31, 2012.



(1)

ARPU metrics are calculated by dividing a revenue base by an average number of customers by the number of months in the period.  These revenue bases and customer populations are shown below:


      a. Postpaid ARPU consists of total postpaid service revenues and postpaid customers.


      b. Prepaid ARPU consists of total prepaid service revenues and prepaid customers.


      c. Billed ARPU consists of total postpaid, prepaid and reseller service revenues and postpaid, prepaid and reseller customers.


      d. Service revenue ARPU consists of total retail service revenues, inbound roaming and other service revenues and postpaid, prepaid and reseller customers.

(2)

Churn metrics represent the percentage of the postpaid or prepaid customers that disconnects service each month. These metrics represent the average monthly postpaid or prepaid churn rate for each respective period.

(3)

Smartphones represent wireless devices which run on an Android, Apple, BlackBerry or Windows Mobile operating system, excluding tablets.

(4)

Smartphone penetration is calculated by dividing postpaid smartphone customers by total postpaid customers.

(5)

Used only to calculate market penetration of consolidated and core markets and consolidated and core operating markets, respectively. See footnote (6) below.

(6)

Market penetration is calculated by dividing the number of wireless customers at the end of the period by the total population of consolidated and core markets and consolidated and core operating markets, respectively, estimated by Claritas. 


 


United States Cellular Corporation

Consolidated Statement of Operations Highlights

Three Months Ended December 31,

(Unaudited, dollars and shares in thousands, except per share amounts)










      Increase (Decrease)




2013


2012


Amount


Percent

Operating revenues












Service

$

825,128


$

1,008,924


$

(183,796)


(18%)


Equipment sales


77,596



106,282



(28,686)


(27%)



Total operating revenues


902,724



1,115,206



(212,482)


(19%)














Operating expenses












System operations (excluding Depreciation, amortization and accretion

  reported below)


177,438



221,169



(43,731)


(20%)


Cost of equipment sold


346,847



309,182



37,665


12%


Selling, general and administrative


442,720



449,110



(6,390)


(1%)


Depreciation, amortization and accretion


210,371



169,242



41,129


24%


(Gain) loss on asset disposals, net


14,453



2,121



12,332


>100%


(Gain) loss on sale of business and other exit costs, net


(3,140)



25,170



(28,310)


>(100%)


(Gain) loss on license sales and exchanges


(255,479)





(255,479)


N/M



Total operating expenses


933,210



1,175,994



(242,784)


(21%)














Operating loss


(30,486)



(60,788)



30,302


50%














Investment and other income (expense)












Equity in earnings of unconsolidated entities


32,152



18,780



13,372


71%


Interest and dividend income


994



821



173


21%


Gain on investment


29



10



19


>100%


Interest expense


(11,570)



(7,121)



(4,449)


(62%)


Other, net


135



327



(192)


(59%)



Total investment and other income


21,740



12,817



8,923


70%














Loss before income taxes


(8,746)



(47,971)



39,225


82%


Income tax benefit


(8,484)



(18,647)



10,163


55%

Net loss


(262)



(29,324)



29,062


99%


Less: Net income (loss) attributable to noncontrolling interests, net of tax


(1,854)



10,298



(12,152)


>(100%)

Net income (loss) attributable to U.S. Cellular shareholders

$

1,592


$

(39,622)


$

41,214


>(100%)













Basic weighted average shares outstanding


84,181



84,568



(387)


(1%)

Basic earnings (loss) per share attributable to U.S. Cellular shareholders

$

0.02


$

(0.47)


$

0.49


>(100%)














Diluted weighted average shares outstanding


85,033



84,568



465


1%

Diluted earnings (loss) per share attributable to U.S. Cellular shareholders

$

0.02


$

(0.47)


$

0.49


>(100%)

 


United States Cellular Corporation

Consolidated Statement of Operations Highlights

Twelve Months Ended December 31,

(Unaudited, dollars and shares in thousands, except per share amounts)










      Increase (Decrease)




2013


2012


Amount


Percent

Operating revenues












Service

$

3,594,773


$

4,098,856


$

(504,083)


(12%)


Equipment sales


324,063



353,228



(29,165)


(8%)



Total operating revenues


3,918,836



4,452,084



(533,248)


(12%)














Operating expenses












System operations (excluding Depreciation, amortization and accretion

  reported below)


763,435



946,805



(183,370)


(19%)


Cost of equipment sold


999,000



935,947



63,053


7%


Selling, general and administrative


1,677,395



1,764,933



(87,538)


(5%)


Depreciation, amortization and accretion


803,781



608,633



195,148


32%


(Gain) loss on asset disposals, net


30,606



18,088



12,518


69%


(Gain) loss on sale of business and other exit costs, net


(246,767)



21,022



(267,789)


>(100%)


(Gain) loss on license sales and exchanges


(255,479)





(255,479)


N/M



Total operating expenses


3,771,971



4,295,428



(523,457)


(12%)














Operating income


146,865



156,656



(9,791)


(6%)














Investment and other income (expense)












Equity in earnings of unconsolidated entities


131,949



90,364



41,585


46%


Interest and dividend income


3,961



3,644



317


9%


Gain (loss) on investment


18,556



(3,718)



22,274


>(100%)


Interest expense


(43,963)



(42,393)



(1,570)


(4%)


Other, net


288



500



(212)


(42%)



Total investment and other income


110,791



48,397



62,394


>100%














Income before income taxes


257,656



205,053



52,603


26%


Income tax expense


113,134



63,977



49,157


77%

Net income


144,522



141,076



3,446


2%


Less: Net income attributable to noncontrolling interests, net of tax


4,484



30,070



(25,586)


(85%)

Net income attributable to U.S. Cellular shareholders

$

140,038


$

111,006


$

29,032


26%













Basic weighted average shares outstanding


83,968



84,645



(677)


(1%)

Basic earnings per share attributable to U.S. Cellular shareholders

$

1.67


$

1.31


$

0.36


27%














Diluted weighted average shares outstanding


84,730



85,230



(500)


(1%)

Diluted earnings per share attributable to U.S. Cellular shareholders

$

1.65


$

1.30


$

0.35


27%

 


United States Cellular Corporation

Consolidated Balance Sheet Highlights

(Unaudited, dollars in thousands)








ASSETS

















December 31,


December 31,



2013


2012

Current assets







Cash and cash equivalents

$

342,065


$

378,358


Short-term investments


50,104



100,676


Accounts receivable from customers and others


586,595



445,220


Inventory


238,188



155,886


Income taxes receivable




1,612


Prepaid expenses


65,596



62,560


Net deferred income tax asset


99,105



35,419


Other current assets


19,538



16,745




1,401,191



1,196,476








Assets held for sale


16,027



216,763








Investments







Licenses


1,401,126



1,456,794


Goodwill


387,524



421,743


Investments in unconsolidated entities


265,585



144,531


Long-term investments




50,305




2,054,235



2,073,373








Property, plant and equipment







In service and under construction


7,717,512



7,478,428


Less: Accumulated depreciation


4,860,992



4,455,840




2,856,520



3,022,588








Other assets and deferred charges


117,735



78,250








Total assets

$

6,445,708


$

6,587,450

 


United States Cellular Corporation

Consolidated Balance Sheet Highlights

(Unaudited, dollars in thousands)









LIABILITIES AND EQUITY




















December 31,


December 31,




2013


2012

Current liabilities







Current portion of long-term debt

$

166


$

92


Accounts payable








Affiliated


11,243



10,725



Trade


405,583



310,936


Customer deposits and deferred revenues


256,740



192,113


Accrued taxes


73,820



35,834


Accrued compensation


66,566



90,418


Other current liabilities


192,055



114,881





1,006,173



754,999









Liabilities held for sale




19,594









Deferred liabilities and credits







Net deferred income tax liability


836,297



849,818


Other deferred liabilities and credits


315,073



288,441









Long-term debt


878,032



878,858









Noncontrolling interests with redemption features


536



493









Equity






U.S. Cellular shareholders' equity







Series A Common and Common Shares, par value $1 per share


88,074



88,074


Additional paid-in capital


1,424,729



1,412,453


Treasury shares


(164,692)



(165,724)


Retained earnings


2,043,095



2,399,052



Total U.S. Cellular shareholders' equity


3,391,206



3,733,855









Noncontrolling interests


18,391



61,392










Total equity


3,409,597



3,795,247









Total liabilities and equity

$

6,445,708


$

6,587,450

 


United States Cellular Corporation

Schedule of Cash and Cash Equivalents and Investments

(Unaudited, dollars in thousands)






The following table presents U.S. Cellular's cash and cash equivalents and investments at December 31, 2013 and December 31, 2012.








December 31,


December 31,


2013


2012








Cash and cash equivalents

$

342,065


$

378,358








Amounts included in short-term investments (1)(2)







U.S. Treasury Notes


50,104



100,676








Amounts included in long-term investments (1)







U.S. Treasury Notes




50,305








Total cash and cash equivalents and investments

$

392,169


$

529,339



(1)

Designated as held-to-maturity investments and are recorded at amortized cost on the Consolidated Balance Sheet.

(2)

Maturities are less than twelve months from the respective balance sheet dates.

 


United States Cellular Corporation

Consolidated Statement of Cash Flows

Twelve Months Ended December 31,

(Unaudited, dollars in thousands)







2013


2012

Cash flows from operating activities







Net income

$

144,522


$

141,076


Add (deduct) adjustments to reconcile net income to net cash flows from operating activities









Depreciation, amortization and accretion


803,781



608,633




Bad debts expense


98,864



67,372




Stock-based compensation expense


15,844



21,466




Deferred income taxes, net


(75,348)



49,244




Equity in earnings of unconsolidated entities


(131,949)



(90,364)




Distributions from unconsolidated entities


125,660



84,417




(Gain) loss on asset disposals, net


30,606



18,088




(Gain) loss on sale of business and other exit costs, net


(246,767)



21,022




(Gain) loss on license sales and exchanges


(255,479)






(Gain) loss on investments


(18,556)



3,718




Noncash interest expense


1,059



(1,822)




Other operating activities


646



546


Changes in assets and liabilities from operations









Accounts receivable


(291,759)



(64,816)




Inventory


(82,422)



(28,786)




Accounts payable - trade


85,199



(4,977)




Accounts payable - affiliate


147



(1,458)




Customer deposits and deferred revenues


66,344



30,353




Accrued taxes


30,037



73,064




Accrued interest


273



167




Other assets and liabilities


(9,805)



(27,652)






290,897



899,291










Cash flows from investing activities







Cash used for additions to property, plant and equipment


(717,862)



(826,400)


Cash paid for acquisitions and licenses


(16,540)



(122,690)


Cash received from divestitures


811,120



49,932


Cash paid for investments




(120,000)


Cash received for investments


100,000



125,000


Other investing activities


(3,969)



(2,453)






172,749



(896,611)










Cash flows from financing activities







Repayment of long-term debt


(414)



(145)


Common shares reissued for benefit plans, net of tax payments


5,784



(2,205)


Common shares repurchased


(18,544)



(20,045)


Payment of debt issuance costs


(23)



(514)


Dividends paid


(482,270)




Distributions to noncontrolling interests


(3,766)



(22,970)


Payments to acquire additional interest in subsidiaries


(1,005)



(3,167)


Other financing activities


299



569






(499,939)



(48,477)










Net decrease in cash and cash equivalents


(36,293)



(45,797)










Cash and cash equivalents







Beginning of period


378,358



424,155


End of period

$

342,065


$

378,358

 

United States Cellular Corporation

Financial Measures and Reconciliations

(Unaudited, dollars in thousands)


















Three Months Ended


Twelve Months Ended




December 31,


December 31,




2013


2012


2013


2012















Cash flows from operating activities


$

(5,336)


$

290,532


$

290,897


$

899,291

Deduct:













Cash used for additions to property, plant

  and equipment



195,682



214,969



717,862



826,400


Free cash flow (1)


$

(201,018)


$

75,563


$

(426,965)


$

72,891



(1)

Free cash flow is defined as Cash flows from operating activities less Cash used for additions to property, plant and equipment. Free cash flow is a non-GAAP financial measure which U.S. Cellular believes may be useful to investors and other users of its financial information in evaluating the amount of cash generated by business operations, after Cash used for additions to property, plant and equipment.

 

SOURCE United States Cellular Corporation



RELATED LINKS
http://www.uscellular.com

More by this Source


Custom Packages

Browse our custom packages or build your own to meet your unique communications needs.

Start today.

 

PR Newswire Membership

Fill out a PR Newswire membership form or contact us at (888) 776-0942.

Learn about PR Newswire services

Request more information about PR Newswire products and services or call us at (888) 776-0942.