U.S. Phones Hammered by a Record 2.3 Billion Robocalls in January

YouMail National Robocall Index™ Report Finds 858 Robocalls Placed Every Second

Feb 18, 2016, 09:00 ET from YouMail, Inc.

IRVINE, Calif., Feb. 18, 2016 /PRNewswire/ -- Americans were plagued by an estimated 2.3 billion robocalls in the month of January, marking a 54.7% month-over-month increase in the number of robocalls received, roughly tripling the number of robocalls received in the past four months and breaking a new monthly record for the nation's robocall volume.

This record-setting mark of 2.3 billion robocalls – equaling 858 robocalls placed every second – comes from the latest National Robocall Index™ report released today by YouMail, Inc., the leading provider of intelligent voice communications services for consumers and small businesses.

The Robocall Index is a free monthly report that tracks robocall volumes across the U.S. The data is based on calls blocked and/or reported as spam by millions of YouMail subscribers nationwide. Having answered billions of calls for its users, YouMail uses algorithms to detect any automatically dialed calls and then aggregates that call data into the Robocall Index.

Robocalling "Lowlights" from January

Atlanta was by far the most robocalled city in the U.S. for the second straight month, with an estimated 99.6 million calls received in January. That total included 20 million more robocalls than second-ranked Dallas, which received 79.6 million calls last month. Rounding out the "Top 5 Most Robocalled Cities in America" were Chicago (77.9 million), Houston (74.6 million) and New York City (66.3 million).

Atlanta also topped the list for the "40 Most Robocalled Area Codes Per Capita" with 36 calls received per person on average during January in the 404 area code, or more than one robocall per day. The top five "Most Robocalled Area Codes" also included Baton Rouge 225 (31 calls per capita), Washington, D.C. 202 (25 calls per capita), Memphis 901 (20 calls per capita) and Macon, Georgia, 478 (19 calls per capita).

For the third straight month, Columbus, Ohio, was the city where the most non-toll free robocalls originated, with 71.6 million robocalls made in January. One credit card debt collector held onto the top spot as the nation's most prolific robocaller, with 34.7 million robocalls placed – more than twice as many as the second-ranked robocaller, a catalog debt collector with 15.6 million calls made. In fact, 18 of the "Top 20 Robocallers by Volume" in January were debt collectors of some kind.

Of the "50 Most Robocalled Cities in America," 22 cities were based in southern states or in Texas. Seven of the Top 50 cities were based in California, with four of those locations ranking in the Top 20. YouMail suggests that the Robocall Index may serve as a potential economic indicator for different metro areas due to its high correlation with payment reminders and debt collections.

Political Robocall Season Kicks into High Gear

The Presidential campaign may have generated a noticeable increase in robocalls leading up to the Iowa caucuses and the New Hampshire primary election in January. Robocalls to Iowans rose 46% to 10.2 million calls received in January. Robocalls to New Hampshire voters spiked 55% to 6.4 million robocalls received in January.

Leading up to the South Carolina primaries, Charleston, S.C., and Columbia, S.C., each jumped 12 spots on the "Most Robocalled Cities in America" list. Robocalls were up 79% in Charleston to 17.4 million calls in January, while the robocall volume increased by 83% in Columbia to 19.6 million robocalls received in January.

Current Policies Highlight Need for Blocking Technologies

Robocallers can place thousands of calls in seconds from overseas dialers outside of FCC jurisdiction, and many switch phone numbers daily or hourly. A resolution passed by the FCC in June gave the FCC greater authority to fine spammers and spoofers, and it allows telephone carriers to offer robocall-blocking services to customers.

"To really solve a problem, you first need to measure it so you can track progress," said Alex Quilici, CEO of YouMail.  "Our YouMail Robocall Index gives policymakers and everyday Americans a much clearer picture of the enormous scope and rampant growth of this insidious problem."

YouMail is an intelligent answering service that helps consumers and small businesses manage their calls better. It works on Apple iOS and Android-based smartphones as well as landlines. The service includes a proprietary technology called Smart Blocking™ that detects robocalls, including those generated by spoofing systems, and tricks those callers into thinking that the subscriber's number has been disconnected. The robocaller can't leave a voicemail, and those robocalls stop coming in as the subscriber gets removed from the company (or scammer's) call lists. It's more effective than using the "block" function on an iPhone or "reject" list on an Android phone because it convinces the caller to think the number is disconnected. That "block" is only associated with one phone number – robocallers just try again from another number or a spoofed caller ID. YouMail subscribers get taken off lists completely, and they don't get called again by the same company.

For more information about the YouMail Robocall Index or to view the latest report, please visit: http://www.youmail.com/phone-lookup/robocall-index. To join the YouMail Robocall Index mailing list, please write to: RobocallIndex@YouMail.com.

About YouMail, Inc.

YouMail, Inc. is the leading provider of intelligent, cloud-based telecommunication services. The company's flagship service provides a digital personal receptionist that replaces the subscriber's voicemail on iPhone, Android, and Windows phones. Headquartered in Irvine, Calif., YouMail, Inc. was founded in 2007 and is privately funded.

Contacts:
Liana Hawes for YouMail
Gutenberg Communications
YouMailPR@gutenbergpr.com
212-242-2275 / 917-912-7484

J. Bonasia for YouMail
Gutenberg Communications
YouMailPR@gutenbergpr.com
415-730-5017

Top 50 Most Robocalled Cities







JAN 2016










Rank


City-Area


Est. Calls Rec.

Change (M:M)

% Chg.

Last Rank

Rank Chg.

1


Atlanta, GA

99,566,500


39,761,000

66%

1

NC

2


Dallas, TX


79,564,000


30,715,500

63%

3

+1

3


Chicago, IL

77,945,000


27,845,500

56%

2

-1

4


Houston, TX

74,573,500


29,417,500

65%

4

NC

5


New York, NY

66,261,000


23,466,000

55%

6

+1

6


Los Angeles, CA

65,659,000


22,832,500

53%

5

-1

7


Baltimore, MD

50,877,500


19,576,000

63%

7

NC

8


Newark, NJ

41,720,000


14,696,000

54%

8

NC

9


Detroit, MI

38,235,000


13,328,000

54%

9

NC

10


Philadelphia, PA

37,886,500


15,612,500

70%

11

+1

11


San Francisco Bay Area, CA

35,646,500


12,396,500

53%

10

-1

12


Phoenix, AZ

32,367,500


11,168,000

53%

12

NC

13


Miami, FL


28,703,500


10,314,500

56%

13

NC

14


Ft. Lauderdale, FL

26,200,000


9,520,500

57%

15

+1

15


Birmingham, AL

25,736,000


10,133,500

65%

19

+4

16


Charlotte, NC

25,264,000


11,271,000

81%

22

+6

17


San Diego, CA

25,205,000


7,906,000

46%

14

-3

18


Riverside, CA

24,947,000


9,162,000

58%

17

-1

19


Orlando, FL

24,369,000


8,615,500

55%

18

-1

20


New Orleans, LA

23,420,500


7,413,000

46%

16

-4

21


Baton Rouge, LA

22,574,500


9,567,500

74%

25

+4

22


Tampa, FL

22,290,500


8,311,500

59%

23

+1

23


Memphis, TN

22,081,000


8,149,500

58%

24

+1

24


Cleveland, OH

20,794,500


6,431,500

45%

20

-4

25


Columbia, SC

19,625,500


8,904,500

83%

37

+12

26


Boston, MA

19,612,000


7,859,500

67%

30

+4

27


Augusta, GA

19,565,500


7,920,500

68%

31

+4

28


Seattle, WA

19,362,000


5,097,000

36%

21

-7

29


Columbus, OH

19,230,500


6,451,500

50%

26

-3

30


St. Louis, MO

18,098,000


5,776,000

47%

27

-3

31


Virginia Peninsula

17,829,500


5,894,000

49%

29

-2

32


Charleston, SC

17,414,000


7,691,000

79%

44

+12

33


Fresno, CA

17,320,000


6,048,000

54%

33

NC

34


Shreveport, LA

16,858,000


5,774,500

52%

34

NC

35


Sacramento, CA

16,792,500


5,386,500

47%

32

-3

36


Raleigh, NC

16,580,000


5,696,500

52%

36

NC

37


Buffalo, NY

16,530,500


4,455,000

37%

28

-9

38


Denver, CO

16,380,500


6,162,000

60%

38

NC

39


Bakersfield, CA

16,240,500


5,329,500

49%

35

-4

40


Indianapolis, IN

15,731,500


7,910,500

101%

NR

NR

41


Oklahoma City, OK

15,569,500


6,586,000

73%

NR

NR

42


Camden, NJ

15,556,500


5,553,000

56%

41

-1

43


Brooklyn, NY

15,459,500


5,371,500

53%

39

-4

44


Las Vegas, NV

15,240,500


5,505,500

57%

43

-1

45


Nashville, TN

15,196,000


5,422,500

55%

42

-3

46


San Antonio, TX

15,053,500


5,593,500

59%

49

+3

47


Alexandria, VA

14,929,000


5,356,500

56%

48

+1

48


Lafayette, LA

14,715,000


5,804,000

65%

NR

NR

49


Montgomery, AL

14,583,500


4,559,500

45%

40

-9

50


Minneapolis, MN

14,420,000


4,770,500

49%

45

-5

NR=Not Rated in previous month; NC=No Change from previous month.

National call volume estimates extrapolated from YouMail user data.

 

 

SOURCE YouMail, Inc.



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