Commenting on the state of the portal market, Karlyn Carnahan, a research director with Celent's Insurance practice and author of the report, said, "As competitive pressures continue to increase, many carriers are investing in agent portal projects as one of their top priorities. Carriers recognize that an agent portal is a must-have and that a more robust portal increases both growth and retention."
The report notes that majority of the functionality enumerated by Celent in this report, is available out of the box with BizDynamics. Also included is a breakdown of BizDynamics' wide variety of client users which include insurers, TPAs, and self-insureds; and a comprehensive list of the lines of business supported which range from personal to commercial lines, including workers' compensation.
Noting BizDynamics' technology, the reports states, "BizDynamics is a modern Digital Engagement Platform built on cloud technologies from Microsoft. The platform provides extensive capabilities and framework around product catalog, rules, user experience designers, communication and collaboration workloads."
"While portals have been around for some time, the increased focus on the digital experience, optimizing distribution and ease of doing business, have drastically raised the expectations of the latest generation of offerings like BizDynamics," noted ValueMomentum's Vice President of Insurance, James Carlucci. "Agents and insureds alike expect a rich, multi-channel, and personalized digital experience whether in their personal or business online interactions. We've designed BizDynamics with those expectations in mind to help our clients provide customers, agents, and employees with a high quality experience across all touchpoints."
To obtain a copy of the complete ValueMomentum BizDynamics profile from the Celent report click here.
ValueMomentum provides software and services to Insurance, Healthcare & Financial Services firms. Customers choose ValueMomentum due to the company's track record of delivering value and driving the momentum of customers' business initiatives. ValueMomentum accomplishes this by applying a time-tested formula of combining strong technology expertise with deep industry experience. For more information, visit www.valuemomentum.com.
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SOURCE ValueMomentum, Inc.