VictorOps Eliminates Alert Fatigue for IT Teams and Uncovers the Actionable Data For More Efficient Ops Practices

Enhanced Reporting with Resolution Analytics that Includes Four New Incident Reports

Oct 01, 2014, 12:21 ET from VictorOps

BOULDER, Colo., Oct. 1, 2014 /PRNewswire/ -- With the proliferation of monitoring and analysis tools, the noise level for IT teams has increased to the point of being distracting. Recognizing the problem, VictorOps, the leading DevOps collaboration and incident management platform, today announced a set of Resolution Analytics tools that makes finding what is important and actionable simple.

Resolution Analytics is about giving people the tools and data they need to make better, more informed decisions. VictorOps Resolution Analytics tools are made up of four different incident management reports that address the need for quieting and cleaning up the alert noise.

The data housed in these new reports are related to incidents, acknowledgements, and recovery of an organization. When used with VictorOps' post-mortem reporting, IT and DevOps teams gain meaningful information that not only eliminates alert fatigue, but enables teams to create better ops organizations.

The four reports include:

  1. Incident Frequency: provides a graphical representation of the most frequent paging events and makes it easier to identify false alarms, thresholds that need to be modified or resources that need to be deployed.
  2. Incident Metrics: presents daily metrics and short-term trends for incidents, acknowledgements, and recovery while giving a quick glance at the load on teams.
  3. Mean Time To Resolve/Mean Time to Acknowledge: looks at the daily average acknowledgment and resolve rate and shows trends (both long and short) for average response and resolution times for incidents.
  4. Incident Trends: graphs a running average of incidents, acknowledgments, and resolves. It is a 15-day average of incident metrics, giving a smoother graph that shows long-term trends.

"VictorOps is dedicated to helping IT and DevOps teams solve problems faster and reducing alert fatigue is one way to do that," said Todd Vernon, co-founder and CEO, VictorOps. "There is room in every organization to optimize monitoring and improve the signal to noise ratio. With these Resolution Analytics tools, we are rolling out a set of reports that help teams reduce distractions and stay focused on the issues that really matter."

About VictorOps
VictorOps is a collaborative platform designed for DevOps teams that combines the power of people and data to solve IT problems in real-time. The VictorOps platform seamlessly orchestrates team situational awareness, incident creation, escalation, notification, and remediation with team members regardless of physical location or time of day. Privately held, VictorOps is backed by Costanoa Venture Capital and Foundry Group. For more information, visit http://www.victorops.com and follow the company on Twitter @GoVictorOps.

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SOURCE VictorOps



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