Pepper is quite a unique product offering, as it is the first robot who can perceive and react to people's emotions. videodesk's platform is helping SoftBank improve conversions and deliver a better experience for business customers researching and purchasing Pepper online by giving them a real-time, face-to-face channel to ask questions and complete their purchase online. It provides the benefit of real time support for customers to have the option to talk with an expert when purchasing a product of this level of complexity.
"We are very happy to be working with SoftBank, and look forward to extending our global footprint with the addition of the Japanese market. SoftBank's vision of becoming a company contributing to people's happiness and joy makes them a perfect partner for us to bring more human experiences to the digital world," said Olivier Coste, CEO of videodesk.
videodesk turns moments into enduring relationships. Our client messaging platform strings messaging, audio, video, screen-sharing and collaborative moments into one single, continuous thread so that companies can communicate over time with their customers in the most personal, convenient and productive way possible.
About the SoftBank Corp.
SoftBank Corp., a subsidiary of SoftBank Group Corp. (TOKYO: 9984), provides mobile communication, fixed-line communication and Internet connection services to customers in Japan. Leveraging synergies with other companies in the SoftBank Group, SoftBank Corp. aims to transform lifestyles through ICT and expand into other business areas including IoT, robotics and energy. To learn more, please visit http://www.softbank.jp/en/corp/
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