Vivint Supports Customers with Vital Emergency Response Services

Vivint Recognizes EMS Week by Providing Rapid Assistance for Customers in Need of Emergency Medical Services

May 22, 2013, 08:00 ET from Vivint

PROVO, Utah, May 22, 2013 /PRNewswire/ -- Vivint, the largest home automation services company in North America, is celebrating Emergency Medical Services week, May 19–26,  by helping families and homeowners through its Vivint Live™ feature.


Vivint Live can assist customers through any emergency situation--day or night--with average response times of less than 10 seconds and a staff that is available 24x7x365.

"The second most common call we receive from customers is for EMS," said Steve Dixon, vice president of customer experience and operations at Vivint. "At Vivint, it is essential for us to lend support during these moments with little or no warning, and the fact that we set the industry standard in emergency response time shows just how important we feel the Vivint Live feature is to our customers."

Upon receiving an alarm, a Vivint in-house monitoring professional speaks to the customer through the touchscreen panel to assess the situation. If an emergency is confirmed, the trained Vivint monitoring professional dispatches emergency personnel to the customer's residence. This helps decrease the number of false alarms while giving paramedics clear information about what they are about to encounter.

Vivint customer Lawrence Scheel from Colorado Springs, Colorado, used Vivint Live when his daughter's severe peanut allergy was triggered unexpectedly, resulting in a life-threatening reaction. Scheel's wife pressed the emergency button on their Vivint panel, and within seconds a Vivint agent was able to dispatch an ambulance.

"Before this happened, I questioned whether we needed an alarm system or if it was a good investment," Scheel said. "After this one incident I will never second guess our choice to go with Vivint. They truly saved our daughter's life."

Vivint's excellence in emergency response has been recognized nationally by the Central Station Alarm Association, which chose Vivint for its Central Station of the Year award for 2012. This award-winning monitoring service provides customers with comfort and support in unexpected situations.

Ilse Richard of Springfield, Oregon, is an active senior citizen in good health who never thought she would experience a fall that would leave her unable to get up.

"I was so scared, and I was in so much pain," said Richard. "But the Vivint monitoring agent comforted me at a time of terrible distress and stayed on the phone with me until help arrived. I live alone, so I could have been lying there for days. My doctor told me I would have been a goner without the fast response time. Now I sleep easier at night knowing that I have this protection."

With a one-time activation fee, plus a monthly monitoring charge, Vivint's home automation system provides simple, affordable home automation and security management. The Vivint solution also can manage thermostats, lighting features, and small appliances. Customers can add or subtract products to create a unique solution that meets the needs of their homes, families, and lives. To learn more about Vivint's home security and home automation products, visit

About Vivint
Vivint is a leading provider of home technology services in North America. Vivint's technology-based platform integrates a wide range of wireless features and components that deliver simple, affordable home security, energy management, home automation, and solar solutions. In 2011, Vivint's Home Automation package and Advanced Security package received a Consumers Digest "Best Buy" rating. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, Vivint has more than 13 years of experience and supports over 700,000 customers throughout the United States and Canada. For more information, visit the company's website at

Press Contacts
Vivint Inc.
Megan Herrick
Director of Public Relations