Voice of the Customer Webinar: Medallia, Pershing and CustomerThink.com Present Getting the Most Out of Your Customer Feedback Data

PALO ALTO, Calif., July 25, 2011 /PRNewswire/ --

WHAT: Inside Pershing's Voice of the Customer Command Center

WHO: Vice President of Quality Management at Pershing, Tim Keough, and Senior Director of Product Solutions at Medallia, Dan Lee.

WHEN: Wednesday, July 27, 2011 at 10:00a.m. Pacific Daylight Time

WHERE: Register for this webinar: http://viewpoint.customerthink.com/forms/ct-medallia - register

Financial institutions lead other industries when it comes to the use of analytics. Pershing, the large financial services provider, manages nearly a trillion dollars in assets for more than 300 international financial organizations in over 60 markets worldwide. Their business is complex and customer expectations are high. Faced with this complexity, Vice President with Quality Management at Pershing Tim Keough has implemented an innovative Voice of the Customer strategy for his B2B environment.

Keough manages customer satisfaction research, management and the customer care team program. In this webinar, Keough will share his secrets to getting the most out of customer feedback data.

Joined by Dan Lee, the Senior Director of Product Solutions at Medallia, this webinar will cover:

  • A tactical plan to strategically mine useful customer feedback data in a contact center
  • Use hidden satisfaction indicators
  • Use your data and feedback in a contact center
  • Results that come with a winning strategy

About Medallia

Medallia (www.medallia.com), the global leader in SaaS customer experience and enterprise feedback management, provides solutions to Global 2000 companies. More than 50,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia's solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies. The company is headquartered in Silicon Valley.

For more information about Medallia's Customer Feedback Management services or platform, visit www.medallia.com.

About Pershing

Pershing LLC is a leading financial solutions provider with nearly one trillion dollars in assets held in custody and more than 1,500 customers including over 300 international financial organizations in over 60 markets.  Tim will share his insights and best practices on how to effectively mine data from a diverse customer base in a complex industry to truly understand the Voice of the B2B Customer in the financial services industry.

Press Contact
Jasmine Teer
LEWIS Pulse for Medallia
jasmine.teer@lewispulse.com
415-321-2348

SOURCE Medallia



RELATED LINKS
http://www.medallia.com

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