"We're excited to take customers forward to the next generation of platforms," said Alex Evans, principal product manager at Wavelink. "Any time a device goes down, it takes productivity and ultimately your bottom line with it. You need that device up and running again as fast as possible if you're going to meet your customer commitments and corporate targets. Our Smart Device Remote Control solution helps speed issue resolution, giving support teams device access to replicate issues so they can diagnose and resolve problems quickly."
Smart Device Remote Control helps Wavelink customers prevent extended downtime by troubleshooting directly on the floor. This immediate time to repair promotes maximum workplace productivity and guarantees time isn't wasted in sending out devices for repair when they can be diagnosed and remedied right on site.
Smart Device Remote Control capabilities include:
- Easy deployment. Businesses can build their own deployment packages and send a link to install.
- Secure sessions. The new remote control provides TLS and AES-256 bit encryption and logging of all session events.
- Live experience issue reporting. The Smart Device Remote Control solution enhances visibility to see settings, reproduce errors and fix issues so companies can see firsthand issues users are reporting.
- Remote diagnosis. IT can avoid the dreaded "no fault found" by testing issues and verifying configurations before sending a device out for unnecessary services.
- Transfer files and fixes. Businesses can send files such as log files, OS updates and more to and from the device.
- Reboot remotely. The force resets to ensure updates are installed and ready to go.
Whether hardware, software or connectivity, companies need to see what's causing a worker to be idled. Smart Device Remote Control gives the visibility to see settings, reproduce errors and fix issues. Businesses depend on this kind of remote resolution to ensure maximum uptime – one of the key factors toward a partnership with a leading provider like Splashtop.
"We're thrilled to be working with Wavelink to provide this enhanced mobile management support to the smart OS platform," said Mark Lee, CEO and founder of Splashtop. "Splashtop offers best-of-breed remote control, and this partnership leverages one of Splashtop's most powerful enterprise capabilities. The integrated mobile solution tools of Wavelink and Splashtop empower the IT support team to assess and resolve issues fast, so employees can get back to the tasks that drive your business and benefit the bottom line."
Designed for the latest mobile deployments, Smart Device Remote Control will extend existing remote control capabilities to the Android 4.4 KitKat release and newer releases and will support platforms including Honeywell, Panasonic and Zebra, among others.
For more information, please visit http://www.wavelink.com/.
Wavelink accelerates mobile productivity with solutions that enable supply chain operations. Organizations around the globe and across industries such as manufacturing, retail, warehousing and field force automation rely on Wavelink enterprise mobility management, host-connectivity applications, and voice-enablement solutions to connect mobile devices to supply chain management systems, ensuring worker productivity in mission-critical mobile deployments, reducing costs and contributing directly to operating margin. Wavelink is part of the LANDESK family and is headquartered in South Jordan, Utah. For more information, please visit www.wavelink.com and get the latest product and customer news from Twitter and LinkedIn.
Splashtop Inc. delivers the best-in-class cross-screen productivity, support, and collaboration experience. Splashtop remote desktop services enable people to access their apps and data from any device, anywhere. Splashtop remote support services enable IT and MSP to support computers, mobile, industrial equipments, and Internet of things (IoT). Splashtop collaboration services, including Mirroring360 and Classroom, enable effective screen sharing 1-to-many across devices. More than 30 million users enjoy Splashtop products today, and manufacturing partners. The company is headquartered in San Jose, California with international offices in China, Japan, and Taiwan. For more information visit www.splashtop.com and www.mirroring360.com. All brand names and product names are trademarks or registered trademarks of their respective companies.
Products or services mentioned may be trademarks or registered trademarks of their respective companies.
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