Wayfair.com Hires Better Homes and Gardens Veteran to Pioneer New Era of Online Content for Shopping Mega-Site Former East Coast Editor Kristine Kennedy Will Enhance Customer Experience with Digital Features, Decorating Advice and More
BOSTON, Oct. 12, 2011 /PRNewswire/ -- After 17 years with the Better Homes and Gardens brand, East Coast Editor Kristine Kennedy is bringing her design expertise online with inspirational editorial content for Wayfair.com, the new mega-site that carries the largest selection of home products anywhere.
Kennedy, Wayfair.com's new Editorial Director, knows how America lives and has spent years looking at, visiting, writing about and directing photography of homes from coast to coast. The results of her work were multi-page magazine stories with beautiful photography and practical advice for readers. She views leaving traditional media for the emerging world of e-commerce content to be the next step in providing service to people who care about their homes.
"Magazine readers are constantly asking for product information, because they want to create the looks they love in their own homes," said Kennedy. "Wayfair's vast selection helps people actually make that happen."
Kennedy also sees demand for home-related content migrating online. The recession brought on a slew of shelter magazine closures, such as House & Garden, Domino, ReadyMade, and Cottage Living. When the magazines went away, the readers were still left hungry for the types of content that an e-commerce site like Wayfair.com can provide.
"I plan to infuse Wayfair.com with helpful, engaging, and fun features that really capitalize on the interactivity of the Internet. The goal is to enrich the site experience for our 11 million visitors each month -- giving them a reason to hang out with the Wayfair brand whether they are buying something that day or not."
Kennedy knows what works for real people and what doesn't, especially amid today's challenging housing market.
"Kris is someone who really understands our core customer, a person who cares about her home but who wants good value and service in making that happen," said Niraj Shah, Wayfair.com's CEO and co-founder. "In her magazine career, Kris provided ideas and guidance to readers with different house styles and a variety of decorating styles, in all regions of the country, which is exactly what we want to do at Wayfair. It's a perfect fit."
Though still in the planning stages, Kennedy's content strategy for Wayfair.com involves improving the customer's experience everywhere she or he touches the brand outside of the transaction itself. That may include interactive planning tools, trend information, original photography, partnerships with experts, a robust blog and social media outreach.
"Most people have an amalgam of styles in their homes, collected over the years," Kennedy added. "The question is how do you put those items together in a way that reflects your personality today? What can you switch up to make the room live better or say something about you? That's what our content will address. With Wayfair's catalog at my fingertips, I'll have a lot to work with, creating accessible designs that can satisfy all budgets and styles."
With Kennedy's online content, Wayfair.com will move beyond a large and fast-growing destination for "a zillion things home" to a true source of helpful information and inspiration. While Kennedy's influence will be seen in the overall visuals for the home goods mega-site, and in the Wayfair blog this year, her first features are scheduled for Q1, 2012. Kennedy will also be positioned as one of the new faces of Wayfair, in addition to other Wayfair experts, including several designers from home-oriented TV shows.
Formerly CSN Stores, Wayfair LLC is the parent company for Wayfair.com, which offers a zillion things home – the largest catalog of home items anywhere, crossing all styles and budgets, and covering 5,000 brands of furniture, lighting, cookware and more. With this massive selection of more than 4.5 million products, chances are good people can find just the right items for their homes. Other sites under the Wayfair umbrella include: AllModern.com, JossAndMain.com, and Buyster.com.au.