MILWAUKEE, Nov. 22, 2016 /PRNewswire/ -- For the sixth year in a row, We Energies has received the ReliabilityOne™ Award in the Midwest for the superior reliability of its electric system. This also marks the ninth time in the past 11 years that the company has been recognized as the most reliable utility in the region.
The award, which is based on performance for the year 2015, is presented annually by PA Consulting Group to utilities that have achieved outstanding reliability performance and have excelled in delivering the most reliable electric service to their customers.
PA Consulting also honored We Energies with an award for Outstanding Customer Reliability Experience. This award is presented to a ReliabilityOne™ recipient who has recognized that the communication of real-time and accurate information is a key driver to a positive customer reliability experience and has taken steps to engage with their customers by providing real-time access to information across various channels.
"The ReliabilityOne awards are a testament to the skill and dedication of our employees, and to the investments we've made to ensure reliable and efficient service for our customers," said Kevin Fletcher, president – We Energies.
All utilities operating electric delivery networks in North America are eligible for the ReliabilityOne™ Award. The six regional awards are the Northeast, Mid-Atlantic, Midwest, Plains, West and Southeast. Awards are based primarily on system reliability statistics that measure the frequency and duration of customer outages. After provisional recipients are selected, each company undergoes an extensive on-site certification – an independent review of the processes and systems used to collect, analyze and report a company's reliability results.
"Utilities that are incorporating proactive, accurate and timely exchange of information with their customers are separating themselves from the pack in terms of meeting customer's expectations for outage restoration. That is how a customer is effectively engaged and truly well-serviced," said Derek HasBrouck, PA Consulting Group's ReliabilityOne™ Program Director. "We Energies has demonstrated that it understands fully what the essence of customer engagement is and how to achieve it successfully through superior service."
We Energies is in the process of upgrading its infrastructure. Over the next five years, the company plans to rebuild hundreds of miles of electric distribution lines and replace thousands of poles and transformers. These investments will renew and modernize delivery networks, reduce operating costs, and improve energy efficiency, all of which will strengthen We Energies' position as a reliable electric service provider.
We Energies serves more than 1.1 million electric customers in Wisconsin and Michigan's Upper Peninsula and 1.1 million natural gas customers in Wisconsin. We Energies is the trade name of Wisconsin Electric Power Company and Wisconsin Gas LLC, utility subsidiaries of WEC Energy Group, Inc. (NYSE: WEC). Visit We Energies at we-energies.com and WEC Energy Group, Inc. at wecenergygroup.com.
PA Consulting Group
An independent firm of over 2,600 people, PA Consulting Group operates globally from offices across the Americas, Europe, the Nordics, the Gulf and Asia Pacific. We are experts in consumer and manufacturing, defense and security, energy and utilities, financial services, government, healthcare, life sciences, and transport, travel and logistics. PA's deep industry knowledge, together with skills in management consulting, technology and innovation, allows PA to challenge conventional thinking and deliver exceptional results that have a lasting impact on businesses, governments and communities worldwide. PA's clients choose the company because it doesn't just believe in making a difference; it believes in making the difference. For more information about PA Consulting Group, visit paconsulting.com.
PA's ReliabilityOne™ awards are presented to electric utilities providing their customers with the highest levels of reliability in the industry. PA's ReliabilityOne™ study is based on standard industry reliability statistics that measure the frequency and duration of electric power outages and has been analyzing electric utility performance since 1987. For more information about PA Consulting Group, visit paconsulting.com/energy.
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SOURCE We Energies