What's Important for Managed Service Providers to Deliver after the Sale?

Two Priorities Top List in New Survey from JDL Technologies

05 Jan, 2016, 12:03 ET from JDL Technologies

FORT LAUDERDALE, Fla., Jan. 5, 2016 /PRNewswire/ -- After the contracts are signed and the onboarding is completed, what do CIOs and IT management expect from their Managed Service Providers? A new survey from JDL Technologies reveals that responsiveness and speed of issue resolution top the list of client expectations in terms of ongoing service.

"Service delivery is the heart of a successful managed services program," said Scott Fluegge, president and general manager for JDL Technologies, an award-winning managed service provider. "More than half of CIOs and other IT management (52%) cite responsiveness as their top expectation, and almost half (49%) cite the ability to resolve issues quickly. We were somewhat surprised that regular communication appeared much further down the list, with only 20% of respondents calling it an important factor in service delivery." 

Below are additional survey findings. For more results see the Press Release dated December 14, 2015.

  • The top three factors that drive the use of managed IT services, according to the survey, are (1) Becoming more efficient (36%), (2) Dealing with growing information technology complexity (34%), and (3) Improving reliability/reducing downtime (32%). 
  • Of the top IT services in use in 2015, wireless service led the pack (88% of respondents), with virtualization second (81%), followed closely by managed services (79%). Security services appeared in fourth place, although much further down the scale, with 62% of respondents using network security assessments in 2015. Another 23% plan to conduct network security assessments in 2016.
  • When it comes to selecting a Managed Service Provider, the availability of 24/7 support ranked as the single most important factor (46% of respondents), with MSP reputation a close second (40%).

The survey of chief information officers, vice presidents, directors and managers in the U.S. was conducted by Spiceworks on behalf of JDL Technologies in November 2015 to provide insights into the use of managed services and managed service providers. Spiceworks is the professional network for IT that simplifies how millions of information technology professionals discover, buy and manage the latest technology products and services.

Results of the 2015 JDL Technologies managed services survey will be published in an ebook in January 2016.  JDL has won several awards for its ebooks on current topics.

About JDL Technologies

JDL Technologies provides managed services and other information technology products and services to clients throughout the U.S. The company is ranked among the 2015 Elite 150 Managed Service Providers in North America, as well as the CRN Solution Provider 500, and is the foremost MSP in Florida to have earned the Managed Services Trustmark from CompTIA, global voice of the information technology industry. JDL Technologies is a wholly-owned subsidiary of Communications Systems, Inc. (NASDAQ-GM: JCS). For more information, visit jdltech.com.

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SOURCE JDL Technologies



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