Pepperi equips WIV's field sales force with a mobile sales solution that provides them with all the information they need to better consult their customers, provide better service, and improve customer satisfaction. This includes product information, promotions, upsell and cross-sell recommendations, customer prior purchases, preferences, and buying patterns. Orders taken by the wine consultants are transmitted electronically from Pepperi to WIV's regional ERP systems -- SAP ECC 6.0 and Microsoft NAV -- for processing and fulfillment, and payment can be accepted on the spot.
"Above and beyond the tangible productivity gains that we've achieved with Pepperi, we've been able to elevate the buying experience for our 1M+ customers", said David Samuel, Director and head of WIV's direct sales operations. "Today, customers don't simply want to buy a product - they want to consciously experience their purchase. With Pepperi, our wine consultants have the smarts to take this experience out to the customers themselves."
We operate a multi-national sales operation with regional CRM systems supporting the specific needs of each market" continued David. "The proven flexibility and scale of the Pepperi platform to serve our ongoing needs in Germany has given us the full confidence to roll out Pepperi to additional markets, while standardizing processes and systems."
"We are seeing an increasing demand from large-scale consumer goods companies - whose demands remain largely unfilled by traditional horizontal CRM systems - for a multi-channel, B2B sales platform, built with the functionality and flexibility that their business requires," said Ofer Yourvexel, CEO for Pepperi. "The successful global deployments of Pepperi by consumer goods enterprises such WIV Wein is evidence of Pepperi's ability to succeed in a vertical market that traditional CRMs have failed to deliver."
About WIV Wein International AG
WIV Wein International AG, based in Burg Layen near Bingen (Germany), is the world's leading wine distribution company. In addition to direct sales, the family-owned company is also active in the wholesale and retail sector, as well as the trade fair construction and in the field of logistics.
For more information, visit http://www.wiv-ag.com .
Pepperi offers growing brands and wholesalers unmatched sales agility with an all-in-one B2B commerce platform. Businesses easily configure Pepperi's enterprise-grade software - with endless flexibility - to sell smarter, sell bigger, and sell faster. Our platform uniquely combines field sales automation, retail merchandising, and B2B e-commerce into an integrated mobile solution that runs natively on all devices to maximize in-person and online B2B sales. Over 1,000 businesses worldwide profit from Pepperi's platform by transacting more than $1B every quarter. Learn how to seize your sales opportunities at https://www.pepperi.com .