NEW YORK, March 18, 2013 /PRNewswire/ -- Ernst & Young LLP announced today that Woody Driggs, its Americas Customer leader, will now also serve as the Global Customer lead for the Ernst & Young organization. He will coordinate Customer client teams in Europe, the Middle East, Africa and Asia, in addition to the Americas.
"Woody's promotion to this global role comes at a pivotal time as clients face the challenge of creating differentiated customer experience by harnessing the power of mobile, social, analytics and cloud-based services," said Steve Watson, Global Performance Improvement Managing Partner for the Ernst & Young organization. "A new level of discipline is required to engineer end-to-end business experiences that take advantage of these capabilities, Woody's proven leadership will help global EY Customer teams to support clients as they transform their organizations, placing customer at the center of their strategy, while helping Ernst & Young firms take their place alongside established market leaders."
Prior to joining Ernst & Young LLP, Driggs spent 23 years at Accenture, where he served clients across numerous industries including aerospace and defense, high tech, medical products, pharmaceuticals and federal. In addition to serving clients, Driggs provided leadership across a broad range of practice areas including system integration, management consulting and outsourcing. Responsible for developing and expanding relationships with the firm's top accounts, Driggs focused on companies undergoing major transformation programs, helping them to align executive leadership while putting in place the practical approaches required to drive outcomes on a global basis.
"I look forward to working with teams across borders to help clients grapple with today's primary battle for the customer: better experience. Historically, building a better company meant engineering for increased process quality and efficiency. Today, building a better company requires that in addition to the engineering of exceptional customer relationships," said Driggs. "We are at a tipping point where the confluence of mobile, social, analytics and cloud promises the ability to personalize customer experiences that were previously unaffordable. Now we will work with companies to develop a focused discipline to engineer the end-to-end business experience – incorporating all aspects of their business from brand, through marketing, sales, operations and service."
Driggs is a regular contributor to CRM Magazine and is a graduate of Boston College where he received a bachelor's degree in Computer Science.
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SOURCE Ernst & Young LLP