5x increase in service center capacity with Chatbots
Service teams are able to offload repetitive inquiries to software agent bots, which interact through natural conversation to complete tasks that otherwise would require calls or manual work. This AI-powered digital service workforce expands capacity by as much as 5x while allowing human-in-the-loop oversight and increasing quality and breadth of service.
- Omni-channel support with pre-built integrations including Facebook, Skype and WeChat
- Multi-lingual support with continuous machine learning
- Task completion via seamless SPA integration
- Optional on-demand agent workforce with crowdsourcing
Unlimited elastic talent capacity with SmartCrowd
SmartCrowd allows operations teams to elastically manage their workforce. The software sources, trains and manages workers, distributes work based on worker capacity and capability and makes payments with no management overhead. WorkFusion SmartCrowd gives operations leaders the ability to create one seamless workforce spanning employees, outsourced partners and cloud talent markets.
- Data privacy protection option with private or BPO-centric deployment
- Access to 15m+ on-demand workers from online marketplaces including Amazon MTurk
- 30%+ cost savings with machine-learned quality control
- Seamless workflow integration with SPA and Chatbots
Max Yankelevich, CEO, WorkFusion, said:
"We see a lot of companies rethinking how they operate to improve customer service and reduce cost. Compared to analog organizations, digital companies combine the best of their people with technology into a digital workforce. WorkFusion built the solutions necessary to enable this transition in a bank, an insurance company, a large healthcare system or a service company. By combining people with smart bots, operations teams in these large organizations can now achieve 10x improvements in speed, quality and cost of service while engaging their people in highest-value decision making."
WorkFusion's Intelligent Automation empowers enterprise operations to digitize. WorkFusion combines robotic process automation (RPA), AI-powered cognitive automation, workflow, intelligent conversational agents, crowdsourcing and analytics into enterprise-grade products purpose-built for operations professionals. Operations teams at data-intensive organizations, such as global banking and financial services companies, healthcare and insurance providers, and BPO firms use WorkFusion Intelligent Automation to become leaner, more productive and agile. Additional information is available at https://www.workfusion.com.
Nadel Phelan, Inc.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/workfusion-intelligent-automation-2017-brings-10x-performance-improvement-to-enterprise-operations-with-self-learning-rpa-and-new-chatbots-product-300352309.html