Worldwide Outsourcing Services 2014 Top 10 Predictions

LONDON, Jan. 22, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:

Worldwide Outsourcing Services 2014 Top 10 Predictions

This IDC study identifies IDC's Outsourcing, Managed, Hosted, and Offshore Services research team's top 10 predictions for the outsourcing and offshore services marketplace for 2014. It highlights the major trends and critical developments that will affect the wide spectrum of services across both IT and business process outsourcing (BPO) services.

"2014 seems to be shaping up as the year in which the traditional outsourcers will need a dual strategy of protecting their installed customer base and deals while also elevating strategic investments in new delivery models from cloud services to platform-based capabilities that will require restructuring of existing business models, service portfolios and offerings, and talent," said David Tapper, VP, Outsourcing and Offshore Services, at IDC. "However, the tension of buyers wanting more standardization and automation, the impact of which is using a new business model referred to as a 'utility,' against buyer need for more custom services, coupled with the more legacy brand as 'traditional' outsourcers, is creating a potential crisis of identity and the inability of providers to confuse inputs (core competencies) with outputs (e.g., goods and services). Consequently, ensuring success in pursuing investments in these areas will require a fundamental self-assessment of where these players should position themselves in today's rapidly changing business process and IT outsourcing services markets."

Table of Contents

Predictions

In This Study

Situation Overview

Enterprise Directions

Industry Shifts

Center of Gravity in Procuring Services

Shifting Consumption and Service Delivery Models

Convergence of Pillars

Future Outlook

1. Finance, Accounting, and Procurement BPO Services: Domain-Specific Services and Big Data Analytics Enabling Business Outcomes Will Provide Service Provider Differentiation

2. Research and Development/Product Engineering Services Will Begin to Cross the Chasm -- From Labor Arbitrage and Short-Term Projects to Long-Term Partnerships

3. Changes in Buyer Communication Requirements Will Shift Away from Traditional Customer Care to Emerging Services

4. Migration of HR Systems from On-Premise to SaaS Will Drive Growth in HR Services and HR BPO

5. Developed Markets Will Lead in Large Deal Opportunities: Optimism Returns for United States and Western Europe

6. The Evolution of Next-Generation Applications Will Drive Innovation Across the Life Cycle of Application Services

7. Focus on Value-Added Services Will Ensure Market Penetration and Customer Retention

8. Investments in Cloud Services Business Will Accelerate

9. Outsourcing Ecosystem Will Undergo Restructuring

10. Targeting New Markets Will Drive Growth Including New Services Models

Essential Guidance

Learn More

Related Research

Synopsis

Figure: Shift to New Consumption and Service Delivery Models

Figure: Value Chain of Services: From Consumer to Service Provider

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Worldwide Outsourcing Services 2014 Top 10 Predictions
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Sarah Smith
Research Advisor at Reportbuyer.com
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SOURCE ReportBuyer