MADISON, Conn., Feb. 14, 2017 /PRNewswire/ -- Yellow Ambulance of Owensboro and Daviess County (Kentucky) has earned a two-year Total Response Reaccreditation for emergency call handling. Total Response Accreditation is provided by PowerPhone, an industry-leading expert and 911 call-handling-solutions provider. Reaccreditation demonstrates a continued commitment to emergency call-handling quality and was awarded after an agency audit.
Total Response Reaccreditation recognizes Yellow Ambulance of Owensboro and Daviess County for excellence in 911 call-handling operations and for maintaining a high call-handling standard with ongoing call assessment and continuing education.
Yellow Ambulance serves as a secondary PSAP receiving 911 transfer calls as part of providing EMS services. Accreditation was first awarded in 2012. Yellow Ambulance of Owensboro and Daviess County has since continued improving operations with a dispatch center remodel and by upgrading to electronic versions of Total Response call-handling protocols.
PowerPhone recognizes Yellow Ambulance's excellent use of both individual and summary call review processes during call assessment. An example is opening the assessment of a pregnancy call that resulted in birth into an agency-wide review. Doing so allowed every dispatcher to learn from one call-handler's experience and maximized that call's value by repurposing it as an agency-wide training opportunity.
Each of Yellow Ambulance of Owensboro and Daviess County's 911 call handlers have individual Emergency Medical Dispatch certifications and three are certified in Call Assessment. PowerPhone's call assessment plays a vital role of monitoring agency performance against Yellow Ambulance's defined standard of care while evaluating performance trends and identifying corresponding issue-oriented opportunities for continuing education. Yellow Ambulance routinely uses Total Response to assess a significant percentage each month's calls.
PowerPhone interviewed public safety responders as part of the review. Interview subjects ranged from 911 Call Handlers to agency Directors and first responders who all praised the agency's implementation of Total Response for increasing 911 call-handling consistency, raising employee morale and providing greater flexibility for unique call situations.
Yellow Ambulance of Owensboro and Daviess County has done an excellent job defining, achieving and measuring compliance with their 911 call handling standard of care; Total Response reaccreditation affirms their ongoing commitment to strengthening 911 operations and providing the community with the highest standard of 911 call handling.
PowerPhone is a leading provider of 911 call-handling solutions. PowerPhone's Total Response solution ensures consistent call handling and the highest standard of care. As the first organization to develop integrated protocols for police, fire and emergency medical dispatch, PowerPhone has helped raise standards for 911 call handling throughout the world. www.PowerPhone.com.
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