Zendesk and Magento Partner to Deliver Fully-Integrated Customer Service Solution for eCommerce Businesses Provides Online Retailers with Holistic View of Customers, from Purchase to Support
SAN FRANCISCO and LONDON, Nov. 13, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based customer service software provider, today announced at MagentoLive UK 2012 a new partnership with Magento, an eBay Inc. company, and a leading eCommerce platform provider to deliver a fully-integrated and comprehensive customer service solution for eCommerce. The deep integration between these two industry-leading platforms makes it incredibly easy for Magento customers to add Zendesk customer service channels to Magento-powered sites.
A simple configurator gets eCommerce sites up and running with customer service capabilities in a matter of seconds. This two-way integration allows Zendesk customer service agents to access consumer data from the Magento eCommerce platform seamlessly, and vice versa. Because customer views are available in both platforms, sales and customer service agents can choose their preferred platform while staying up to date with all customer interactions.
"As a user of both products, I'm excited to see Zendesk make such an investment in the Magento platform," said Lance Stern, Director of Ecommerce of Anna's Linens. "We look forward to working with Zendesk as they bring these two important systems together."
"Our investment in this integration is a direct result of feedback from our many retail customers," said Conan Reidy, Zendesk's Vice President of Business Development, who presented at the MagentoLive UK event. "Innovative eCommerce companies are recognizing that customer satisfaction is based on the complete customer experience, from sales to support and back again. This integration helps ensure that they work together seamlessly to maintain healthy relationships that drive future sales."
In addition, Zendesk announced that it is now a Magento Gold-Level Industry Partner.
"At Magento, we strive to provide capabilities that lead to our customers' success – and that is why we partner with other innovative companies like Zendesk," said Jeff King, Head of Strategy and Partnerships at X.commerce and Magento. "Zendesk provides an easy way for our retailers to access customer service capabilities that can help enhance their shoppers' experience, which therefore lead to a stronger brand and bottom line for our customers."
Zendesk is the leading provider of proven, cloud-based customer service software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 20,000 Zendesk customers, including Gilt Groupe, Box, and Disney, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital, Goldman Sachs, GGV Capital, Index Ventures, Matrix Partners, and Redpoint Ventures. Learn more at www.zendesk.com.