SAN FRANCISCO, Feb. 27, 2012 /PRNewswire/ -- Zendesk (http://www.zendesk.com/), the proven cloud-based help desk software, announced today that it will kick-off a multi-city Customer Service Hero tour comprised of half-day events aimed at teaching attendees the latest in customer service best practices. In addition to hearing from Zendesk's customer service experts at the free events, superstars from both Zappos Insights and Groupon will also be leading sessions.
"The Customer Service Hero Tour is a chance for industry professionals to learn the latest techniques for providing superior customer service in the 21st century," said JD Peterson, Vice President of Product Marketing, Zendesk. "We've gathered some amazing insights from our 15,000+ customers and are joining forces with two of them, Zappos and Groupon, to share some of the best practices in the industry."
The Transformation of Customer Service: From Zero To Hero
The customer service industry is in the midst of a revolution. Join JD Peterson, VP of Product Marketing at Zendesk, to learn what it means to truly be a "Customer Service Hero" and how to benefit your organization and customers during this transformation.
Zappos: Delivering WOW Through Service
Zappos Insights is known around the world as the authority on customer service excellence and innovation. Come learn from the originator of the "WOW experience" about how company culture influences customers, and the impact this can have on maintaining positive company growth.
Unbelievable Customer Service: A Groupon Core Value
At this session, you'll hear from Hadassa Lindner, responsible for bringing Groupon's core value to life through her work of scaling their customer service centers around the world. Learn how Groupon meets customer service needs that result from rapid growth worldwide.
The Secret Formula for Customer Satisfaction
How do we know if our customer service efforts are working? The answer lies in the data from every customer interaction. Now you can compare your efforts with the 15,000+ other companies that use Zendesk. Join Sam Boonin, Zendesk's VP of Product Engagement, for a sneak-peek into the results from the Zendesk Benchmark. You'll walk away with tools and tips to improve how you engage with your customers.
Customer Service Super Heroes UNITE!
This day of learning will end with an opportunity to network with colleagues, speakers, and other experts from the customer service and support space.
The first Hero event is scheduled to take place on Tuesday, March 6, at the Kyoto Grand Hotel, in Los Angeles, CA. Register for the event here. The tour will continue to Seattle on Wednesday, March 7, at the Sodo Park & Oasis. Register here. On Thursday, March 8, the tour will travel to San Francisco at Terra Gallery. Register here.
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 15,000 customers, including Adobe, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.