News from bill lee A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Dec 10, 2014, 09:13 ET

Don Peppers to Keynote the 2015 Summit on Customer Engagement

 Don Peppers, author of Extreme Trust: Honesty as Competitive Advantage and father of the modern CRM (customer relationship management)...

Dec 05, 2013, 08:35 ET

2014 Summit on Customer Engagement Announces New Presenters: Cisco, Apptio and Bill Lee

 As companies move increasingly toward a model of customer advocacy—that is, getting your customers to tell your story to your prospects...

Nov 06, 2013, 08:45 ET

Ceridian, SAP, Citrix to Present at the 2014 Summit on Customer Engagement

 Marketing professionals from many of the top firms in the world will meet in February to share best practices on cultivating customer...

Oct 02, 2013, 08:30 ET

Customer Reference and Advocacy Pros to Exchange Best Practices at the 2014 Summit on Customer Engagement

Top Customer Reference and Advocacy professionals will exchange best practices and learn from top experts in the field at the 2014 Summit on...

Feb 20, 2013, 08:35 ET

How to Improve Customer Experience in the Social Age

 What's the best way to significantly improve customer experience in the Social Age? "It's one of the great hidden opportunities out there,"...

Jan 08, 2013, 08:49 ET

Marketing's Top Priority in 2013: Get Customers Marketing and Selling for You

"Marketing is in the midst of a major shift from developing loyal customers to developing advocates," says Bill Lee, who wrote a legendary article...

Dec 05, 2012, 08:35 ET

Customer Reference Programs at the Tipping Point: Update to the 2013 Summit on Customer Engagement

 As companies move increasingly toward a model of customer advocacy—that is, getting your customers to market and sell for you—Bill...

Oct 24, 2012, 08:35 ET

Bill Lee's Customer Reference Forum Announces 2013 Summit on Customer Engagement

Bill Lee's Customer Reference Forum announced the opening of early registration for its 2013 Summit on Customer Engagement on March 5-6 in Redwood...