News from Bill Lee A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages.

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20 Jan, 2015, 08:30 ET Top Chief Customer Officer Jeb Dasteel to Speak at The 2015 Summit on Customer Engagement

 Oracle's Jeb Dasteel, one of the most respected Chief Customer Officers in the world, will speak at the 2015 Summit on Customer Engagement on...


06 Jan, 2015, 08:35 ET 2015's Top Trends in Customer Engagement From Thought Leader Bill Lee

 The prospects for business growth in 2015 haven't been this good in years. And the pathway to robust growth is becoming much clearer as well,...


10 Dec, 2014, 09:13 ET Don Peppers to Keynote the 2015 Summit on Customer Engagement

 Don Peppers, author of Extreme Trust: Honesty as Competitive Advantage and father of the modern CRM (customer relationship management)...


05 Dec, 2013, 08:35 ET 2014 Summit on Customer Engagement Announces New Presenters: Cisco, Apptio and Bill Lee

 As companies move increasingly toward a model of customer advocacy—that is, getting your customers to tell your story to your prospects...


06 Nov, 2013, 08:45 ET Ceridian, SAP, Citrix to Present at the 2014 Summit on Customer Engagement

 Marketing professionals from many of the top firms in the world will meet in February to share best practices on cultivating customer...


02 Oct, 2013, 08:30 ET Customer Reference and Advocacy Pros to Exchange Best Practices at the 2014 Summit on Customer Engagement

Top Customer Reference and Advocacy professionals will exchange best practices and learn from top experts in the field at the 2014 Summit on...


20 Feb, 2013, 08:35 ET How to Improve Customer Experience in the Social Age

 What's the best way to significantly improve customer experience in the Social Age? "It's one of the great hidden opportunities out there,"...


08 Jan, 2013, 08:49 ET Marketing's Top Priority in 2013: Get Customers Marketing and Selling for You

"Marketing is in the midst of a major shift from developing loyal customers to developing advocates," says Bill Lee, who wrote a legendary article...


05 Dec, 2012, 08:35 ET Customer Reference Programs at the Tipping Point: Update to the 2013 Summit on Customer Engagement

 As companies move increasingly toward a model of customer advocacy—that is, getting your customers to market and sell for you—Bill...


24 Oct, 2012, 08:35 ET Bill Lee's Customer Reference Forum Announces 2013 Summit on Customer Engagement

Bill Lee's Customer Reference Forum announced the opening of early registration for its 2013 Summit on Customer Engagement on March 5-6 in Redwood...