News from CFI Group A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages.

Latest

Jul 12, 2016, 08:45 ET Customer Satisfaction with Government Contact Centers Unchanged as Citizens Consider Interactive Voice Response Systems a Barrier

 Citizen satisfaction with government contact centers was a modest 67 on a 0-100 scale in CFI Group's latest Government Contact Center...


May 10, 2016, 08:45 ET Retail Report: Full Range of Shipping Options is Essential to Meet Modern-Day Shoppers' High Expectations

 Understanding the preferences of today's discerning omnichannel shopper can be challenging, but one thing is quite clear: Provide them a full...


Mar 16, 2016, 08:45 ET New CFI Group Study Profiles the Online Citizen

 CFI Group announced the release of the 2016 Government Websites Study. This study provides much needed information about citizens' perceptions...


Nov 11, 2015, 08:45 ET Retail Report: Optimizing Loyalty Programs and Product Reviews Can Increase Brand Loyalty

Loyalty programs and product reviews are standard offerings in today's retail world, but a company's ability to match those services to the demands...


Jun 17, 2015, 08:30 ET Government Contact Center Satisfaction Index Rises Slightly, Still Lags Behind Private Sector

Citizen satisfaction with government contact centers improved from the previous year but still lags behind the private sector, according to the CFI...