News from CFI Group A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages.

Latest

Nov 16, 2016, 08:05 ET New Study: Online Shoppers Expect Return Options, Loyalty Perks, and Seamless Security

Today CFI Group and Radial released the second 2016 Holiday Retail Report, based on the results of a survey to more than 500 consumers capturing...


Nov 03, 2016, 08:45 ET Technology Behind CFI Group Supports New ETF

The ACSI technology licensed by consulting firm CFI Group is now the basis for an innovative new exchange-traded fund (ETF). The American Customer...


Oct 05, 2016, 08:35 ET Demographic Reality: Consumers Expect More, Faster; Contact Centers Struggling to Provide It

 Consumer satisfaction with contact centers is at an all-time low, driven by the inability of contact centers to resolve issues on the first...


Sep 21, 2016, 08:45 ET Holiday Retail Report: Free Shipping is the Ticket to Increase Online Shopping Cart Sizes During the Holidays

As online retailers prepare for the ultra-competitive holiday season, advanced knowledge of consumers' preferences informs decision makers about...


Jul 12, 2016, 08:45 ET Customer Satisfaction with Government Contact Centers Unchanged as Citizens Consider Interactive Voice Response Systems a Barrier

 Citizen satisfaction with government contact centers was a modest 67 on a 0-100 scale in CFI Group's latest Government Contact Center...


May 10, 2016, 08:45 ET Retail Report: Full Range of Shipping Options is Essential to Meet Modern-Day Shoppers' High Expectations

 Understanding the preferences of today's discerning omnichannel shopper can be challenging, but one thing is quite clear: Provide them a full...


Mar 16, 2016, 08:45 ET New CFI Group Study Profiles the Online Citizen

 CFI Group announced the release of the 2016 Government Websites Study. This study provides much needed information about citizens' perceptions...


Nov 11, 2015, 08:45 ET Retail Report: Optimizing Loyalty Programs and Product Reviews Can Increase Brand Loyalty

Loyalty programs and product reviews are standard offerings in today's retail world, but a company's ability to match those services to the demands...


Oct 20, 2015, 08:30 ET Study Shows Banks Would Be Wise to Integrate Electronic and Personal Channels, Increase Community Involvement

 While overall customer satisfaction levels with the banking industry remained nearly identical from previous years, two clear...


Nov 11, 2014, 10:36 ET Mobile Shopping Hits Unprecedented Levels This Holiday Season

 A recent CFI Group study, sponsored by eBay Enterprise, finds mobile use is expected to be higher than ever before during this year's...


Oct 29, 2014, 11:52 ET Holiday Shoppers Look to Showrooming for the Best Deals this Year

As consumers prepare to mark items off their wish lists this holiday season, they'll be shopping with a familiar friend in tow – their...


Oct 01, 2014, 10:46 ET Low Prices and Promotions Reign Supreme this Holiday Season

Cost and e-commerce are key this holiday shopping season, according to the CFI Group 2014 Holiday Retail Spending Report: Black Friday is Back. The...


Aug 19, 2014, 10:00 ET Online and Mobile Banking Ranked as the Most Important Lever in Credit Union Member Satisfaction, Reports CFI Group

 CFI Group released the findings of the firm's second installment of its Credit Union Satisfaction Index, finding that online and mobile...


Aug 05, 2014, 10:00 ET Web Banking Remains Key Ingredient of Customer Satisfaction, Reports CFI Group

CFI Group released the findings of the firm's second installment of its Bank Satisfaction Barometer, revealing that overall customer satisfaction...


Jul 17, 2014, 10:00 ET Delivery Will Make or Break Holiday Shopping, says CFI Group and eBay Enterprise

After a holiday season marred by lackluster order fulfillment and dissatisfied consumers, a new report from CFI Group and eBay Enterprise urges...


Jul 01, 2014, 10:00 ET Mobile Poised to Become Consumers' New Personal Shopper

CFI Group's Retail Satisfaction Barometer reveals consumers' expectations during the shopping process, specifically noting the popularity of mobile...


Apr 22, 2014, 10:00 ET Consumers Want it All: Omni-Channel Shopping Activity is Virtually Everywhere, Reports CFI Group and eBay Enterprise™

CFI Group's  recent study sponsored by eBay Enterprise™, Omni-Channel Insights reveals the rise of cross-channel shopping behavior among...


Mar 26, 2014, 10:00 ET CFI Group Awarded Patent and Named Exclusive Partner of the American Customer Satisfaction Index

 CFI Group, a customer satisfaction measurement and analytics firm, today announces it has been awarded Patent No. 8,666,515. This patent adds...


Feb 12, 2014, 10:30 ET Contact Center Satisfaction Index Drops 10 Percent in 2013, Reports CFI Group Study

In its seventh year, CFI Group's Contact Center Satisfaction Index (CCSI), finds customer satisfaction with company contact centers dropped a...


Dec 05, 2013, 12:00 ET Study: Online Banking and Mobile Apps Do Not Reduce Importance of the Branch Network

 CFI Group, a global leader in providing customer feedback insights through analytics, released its inaugural Bank Satisfaction Barometer...


Nov 26, 2013, 10:00 ET Can't Beat Them, Join Them: Retailers Embrace Showrooming through Mobile

Retailers may not need to fear showrooming, according to a new study by CFI Group, a customer satisfaction technology and analytics firm. The 2013...


Oct 22, 2013, 10:00 ET Despite Sequestration, Government Contact Center Metrics Increase Across the Board

Private sector contact centers are lagging behind a surprising entity -- the government -- when it comes to satisfaction, according to a...


Oct 15, 2013, 11:02 ET The End of Black Friday? Research Shows Retail Holiday in Decline

 Black Friday shopping may be on the decline, according to a new study by CFI Group, a customer satisfaction technology and analytics firm. The...


Sep 05, 2013, 10:00 ET Study Reveals how Retailers can Increase Satisfaction to Attract and Retain Customers

 CFI Group, customer satisfaction technology and analytics firm, has identified the top drivers of retail customer satisfaction through its...


Jun 12, 2013, 16:15 ET CFI Group Launches Credit Union Barometer to Measure Member Experience

 CFI Group, a customer satisfaction technology and analytics firm, today announced the official rollout of its new Credit Union Barometer...