News from cfi group A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Jul 17, 2014, 10:00 ET

Delivery Will Make or Break Holiday Shopping, says CFI Group and eBay Enterprise

After a holiday season marred by lackluster order fulfillment and dissatisfied consumers, a new report from CFI Group and eBay Enterprise urges...

Jul 01, 2014, 10:00 ET

Mobile Poised to Become Consumers' New Personal Shopper

CFI Group's Retail Satisfaction Barometer reveals consumers' expectations during the shopping process, specifically noting the popularity of mobile...

Apr 22, 2014, 10:00 ET

Consumers Want it All: Omni-Channel Shopping Activity is Virtually Everywhere, Reports CFI Group and eBay Enterprise™

CFI Group's  recent study sponsored by eBay Enterprise™, Omni-Channel Insights reveals the rise of cross-channel shopping behavior among...

Mar 26, 2014, 10:00 ET

CFI Group Awarded Patent and Named Exclusive Partner of the American Customer Satisfaction Index

 CFI Group, a customer satisfaction measurement and analytics firm, today announces it has been awarded Patent No. 8,666,515. This patent adds...

Feb 12, 2014, 10:30 ET
2013 CFI Group Contact Center Satisfaction Index.  (PRNewsFoto/CFI Group)

Contact Center Satisfaction Index Drops 10 Percent in 2013, Reports CFI Group Study

In its seventh year, CFI Group's Contact Center Satisfaction Index (CCSI), finds customer satisfaction with company contact centers dropped a...

Dec 05, 2013, 12:00 ET
Trends in Customer Experience - Banking. Source: CFI Group Bank Satisfaction Barometer 2013.  (PRNewsFoto/CFI Group)

Study: Online Banking and Mobile Apps Do Not Reduce Importance of the Branch Network

 CFI Group, a global leader in providing customer feedback insights through analytics, released its inaugural Bank Satisfaction Barometer...

Nov 26, 2013, 10:00 ET

Can't Beat Them, Join Them: Retailers Embrace Showrooming through Mobile

Retailers may not need to fear showrooming, according to a new study by CFI Group, a customer satisfaction technology and analytics firm. The 2013...

Oct 22, 2013, 10:00 ET

Despite Sequestration, Government Contact Center Metrics Increase Across the Board

Private sector contact centers are lagging behind a surprising entity -- the government -- when it comes to satisfaction, according to a...

Oct 15, 2013, 11:02 ET

The End of Black Friday? Research Shows Retail Holiday in Decline

 Black Friday shopping may be on the decline, according to a new study by CFI Group, a customer satisfaction technology and analytics firm. The...

Sep 05, 2013, 10:00 ET
At a time where customer empowerment is at an all-time high, measuring and understanding drivers of customer experience has never been more important. CFI Group has created an infographic to demonstrate some of the most impactful findings to retailers from its Retail Satisfaction Barometer. Learn more at www.cfigroup.com.  (PRNewsFoto/CFI Group)

Study Reveals how Retailers can Increase Satisfaction to Attract and Retain Customers

 CFI Group, customer satisfaction technology and analytics firm, has identified the top drivers of retail customer satisfaction through its...

Jun 12, 2013, 16:15 ET

CFI Group Launches Credit Union Barometer to Measure Member Experience

 CFI Group, a customer satisfaction technology and analytics firm, today announced the official rollout of its new Credit Union Barometer...

Jun 04, 2013, 10:00 ET

CFI Group Releases Findings from Inaugural Credit Union Customer Satisfaction Index

CFI Group, a customer satisfaction technology and analytics firm, released the findings of the firm's inaugural credit union industry study, the...

May 20, 2013, 10:00 ET

CFI Group Expands Partner Program and Supports New Customer Satisfaction Tool

 CFI Group, a customer satisfaction technology and analytics firm, today announced the expansion of its industry partnership program with the...

Feb 12, 2013, 10:00 ET

CFI Group Systemizes Customer Survey Data with New Project Management Tool

In effort to help companies easily share insights gleaned from customer satisfaction surveys, CFI Group, a customer satisfaction technology and...

Jan 23, 2013, 10:00 ET

Social Media Best Used for 'Damage Control' by Call Centers, CFI Group Study Finds

 In its annual Call Center Satisfaction Index (CCSI), CFI Group, a customer satisfaction measurement technology and analytics firm, today...

Nov 27, 2012, 10:00 ET

Sheri Petras, CEO of CFI Group, Named a Bronze Winner in 9th Annual Stevie® Awards for Women in Business

Sheri Petras, CEO of CFI Group was named a Bronze Winner in the Female Executive of the Year category in the 9th annual Stevie® Awards for...

Nov 19, 2012, 10:00 ET

New Survey Shows Layaway and Social Media Marketing to Have Minimal Impact on Holiday Shopping

 The holiday shopping season has already showcased incentives like layaway, online price matching and early "Black Friday" door-busters to...

Nov 01, 2012, 08:44 ET

CFI Group Launches Social Media Monitor to Bolster Traditional Survey Process for Comprehensive Customer Satisfaction Feedback

 CFI Group, a global leader in customer experience management (CEM) solutions, announced a new offering, CFI Social Media Monitor, to capture...

Jul 12, 2012, 10:40 ET

CFI Group's New Document Management Module Provides Organizations the Flexibility to Access Documents Remotely from the Cloud

 CFI Group, a global leader in customer experience management (CEM) solutions, today announced the official rollout of its new Document...

May 22, 2012, 10:05 ET

CFI Group's New Product Suite Helps Organizations Use Customer Satisfaction Feedback to Increase Financial Performance

 CFI Group, a global leader in customer experience management (CEM) solutions, today announced the official rollout of its new technology...

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