News from cfi group A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages.

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Jul 12, 2016, 08:45 ET Customer Satisfaction with Government Contact Centers Unchanged as Citizens Consider Interactive Voice Response Systems a Barrier

 Citizen satisfaction with government contact centers was a modest 67 on a 0-100 scale in CFI Group's latest Government Contact Center...


May 10, 2016, 08:45 ET Retail Report: Full Range of Shipping Options is Essential to Meet Modern-Day Shoppers' High Expectations

 Understanding the preferences of today's discerning omnichannel shopper can be challenging, but one thing is quite clear: Provide them a full...


Mar 16, 2016, 08:45 ET New CFI Group Study Profiles the Online Citizen

 CFI Group announced the release of the 2016 Government Websites Study. This study provides much needed information about citizens' perceptions...


Nov 11, 2015, 08:45 ET Retail Report: Optimizing Loyalty Programs and Product Reviews Can Increase Brand Loyalty

Loyalty programs and product reviews are standard offerings in today's retail world, but a company's ability to match those services to the demands...


Sep 22, 2015, 08:40 ET Credit Union Members Have Exceptional Level of Customer Satisfaction; Rise in Technology Doesn't Diminish Importance of Branch Locations

 The customer satisfaction level of credit union members continues to be among the highest of all industries measured by CFI Group, according...


Aug 25, 2015, 08:45 ET Product Availability and On-Time Deliveries Matter Most to Consumers During Peak Holiday Shopping Season

 Uncovering the latest insights into the online shopper's expectations during the holiday shopping season, a new survey by eBay Enterprise and...


Jun 17, 2015, 08:30 ET Government Contact Center Satisfaction Index Rises Slightly, Still Lags Behind Private Sector

Citizen satisfaction with government contact centers improved from the previous year but still lags behind the private sector, according to the CFI...


Apr 29, 2015, 11:54 ET Customers are Less Satisfied with Retail Experience Overall; Technology is Critical to Driving Improved Perceptions

 Despite economic indicators that show the recession is over, CFI Group's Retail Satisfaction Barometer 2015 – a resource for measuring...


Feb 25, 2015, 08:30 ET Contact Center Satisfaction Index Rises Slightly in 2014, Reports CFI Group Study

 After dropping significantly the previous year, consumer satisfaction with contact centers rebounded slightly in 2014, according to...


Aug 19, 2014, 10:00 ET Online and Mobile Banking Ranked as the Most Important Lever in Credit Union Member Satisfaction, Reports CFI Group

 CFI Group released the findings of the firm's second installment of its Credit Union Satisfaction Index, finding that online and mobile...


Aug 05, 2014, 10:00 ET Web Banking Remains Key Ingredient of Customer Satisfaction, Reports CFI Group

CFI Group released the findings of the firm's second installment of its Bank Satisfaction Barometer, revealing that overall customer satisfaction...


Mar 26, 2014, 10:00 ET CFI Group Awarded Patent and Named Exclusive Partner of the American Customer Satisfaction Index

 CFI Group, a customer satisfaction measurement and analytics firm, today announces it has been awarded Patent No. 8,666,515. This patent adds...


Feb 12, 2014, 10:30 ET Contact Center Satisfaction Index Drops 10 Percent in 2013, Reports CFI Group Study

In its seventh year, CFI Group's Contact Center Satisfaction Index (CCSI), finds customer satisfaction with company contact centers dropped a...


Dec 05, 2013, 12:00 ET Study: Online Banking and Mobile Apps Do Not Reduce Importance of the Branch Network

 CFI Group, a global leader in providing customer feedback insights through analytics, released its inaugural Bank Satisfaction Barometer...