News from CFI Group A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages.

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Aug 15, 2017, 07:37 ET Retail Report: Free Shipping and Other Customer-Centric Offerings Drive Holiday Sales

Retailers face a variety of fulfillment choices as they seek to maximize sales this holiday season: Should they offer free shipping? Will shoppers...


Jul 11, 2017, 08:45 ET Customer Satisfaction with Contact Centers Remains Low

Today CFI Group released the results of the 2017 Contact Center Satisfaction Index report, a study based on a survey to a panel of 1,528...


May 31, 2017, 08:30 ET Retail Report: What Makes an Online Customer a Repeat Customer?

Retailers need to selectively apply available technology to provide shoppers with cutting-edge customer service tools, a variety of fulfillment...


Apr 27, 2017, 08:45 ET Government Contact Center Satisfaction Inches Up

Today CFI Group released the results of the 2017 Government Contact Center Satisfaction Index report, a study based on a survey to a panel of 703...


Mar 28, 2017, 08:40 ET 2017 Government Website Visitor Satisfaction Up Considerably

Today CFI Group released the results of the 2017 Government Websites report, a study based on a survey of government website visitors across the...


Feb 01, 2017, 08:45 ET ACSI: Citizen Satisfaction With The U.S. Federal Government Up in 2016

After hitting a record low in 2015, citizen satisfaction with the federal government rose to a five-year high of 68 on a 0 to 100 scale, based on a...


Jan 26, 2017, 09:09 ET Bank Customer Satisfaction Up, and Customers Are More Likely to Recommend Their Bank to Others

Today CFI Group released the results of the Bank Satisfaction Barometer, a study based on a survey of bank customers across the country. Customer...


Dec 15, 2016, 08:40 ET Credit Union Member Satisfaction Down, but Opportunities Exist to Boost Satisfaction for Growth in 2017

Today CFI Group released the results of the 2016 Credit Union Satisfaction Index, a study based on a survey of credit union members across the...


Nov 16, 2016, 08:05 ET New Study: Online Shoppers Expect Return Options, Loyalty Perks, and Seamless Security

Today CFI Group and Radial released the second 2016 Holiday Retail Report, based on the results of a survey to more than 500 consumers capturing...


Nov 03, 2016, 08:45 ET Technology Behind CFI Group Supports New ETF

The ACSI technology licensed by consulting firm CFI Group is now the basis for an innovative new exchange-traded fund (ETF). The American Customer...


Oct 05, 2016, 08:35 ET Demographic Reality: Consumers Expect More, Faster; Contact Centers Struggling to Provide It

 Consumer satisfaction with contact centers is at an all-time low, driven by the inability of contact centers to resolve issues on the first...


Sep 21, 2016, 08:45 ET Holiday Retail Report: Free Shipping is the Ticket to Increase Online Shopping Cart Sizes During the Holidays

As online retailers prepare for the ultra-competitive holiday season, advanced knowledge of consumers' preferences informs decision makers about...


Jul 12, 2016, 08:45 ET Customer Satisfaction with Government Contact Centers Unchanged as Citizens Consider Interactive Voice Response Systems a Barrier

 Citizen satisfaction with government contact centers was a modest 67 on a 0-100 scale in CFI Group's latest Government Contact Center...


May 10, 2016, 08:45 ET Retail Report: Full Range of Shipping Options is Essential to Meet Modern-Day Shoppers' High Expectations

 Understanding the preferences of today's discerning omnichannel shopper can be challenging, but one thing is quite clear: Provide them a full...


Mar 16, 2016, 08:45 ET New CFI Group Study Profiles the Online Citizen

 CFI Group announced the release of the 2016 Government Websites Study. This study provides much needed information about citizens' perceptions...


Nov 11, 2015, 08:45 ET Retail Report: Optimizing Loyalty Programs and Product Reviews Can Increase Brand Loyalty

Loyalty programs and product reviews are standard offerings in today's retail world, but a company's ability to match those services to the demands...


Oct 20, 2015, 08:30 ET Study Shows Banks Would Be Wise to Integrate Electronic and Personal Channels, Increase Community Involvement

 While overall customer satisfaction levels with the banking industry remained nearly identical from previous years, two clear...


Nov 11, 2014, 10:36 ET Mobile Shopping Hits Unprecedented Levels This Holiday Season

 A recent CFI Group study, sponsored by eBay Enterprise, finds mobile use is expected to be higher than ever before during this year's...


Oct 29, 2014, 11:52 ET Holiday Shoppers Look to Showrooming for the Best Deals this Year

As consumers prepare to mark items off their wish lists this holiday season, they'll be shopping with a familiar friend in tow – their...


Oct 01, 2014, 10:46 ET Low Prices and Promotions Reign Supreme this Holiday Season

Cost and e-commerce are key this holiday shopping season, according to the CFI Group 2014 Holiday Retail Spending Report: Black Friday is Back. The...


Aug 19, 2014, 10:00 ET Online and Mobile Banking Ranked as the Most Important Lever in Credit Union Member Satisfaction, Reports CFI Group

 CFI Group released the findings of the firm's second installment of its Credit Union Satisfaction Index, finding that online and mobile...


Aug 05, 2014, 10:00 ET Web Banking Remains Key Ingredient of Customer Satisfaction, Reports CFI Group

CFI Group released the findings of the firm's second installment of its Bank Satisfaction Barometer, revealing that overall customer satisfaction...


Jul 17, 2014, 10:00 ET Delivery Will Make or Break Holiday Shopping, says CFI Group and eBay Enterprise

After a holiday season marred by lackluster order fulfillment and dissatisfied consumers, a new report from CFI Group and eBay Enterprise urges...


Jul 01, 2014, 10:00 ET Mobile Poised to Become Consumers' New Personal Shopper

CFI Group's Retail Satisfaction Barometer reveals consumers' expectations during the shopping process, specifically noting the popularity of mobile...


Apr 22, 2014, 10:00 ET Consumers Want it All: Omni-Channel Shopping Activity is Virtually Everywhere, Reports CFI Group and eBay Enterprise™

CFI Group's  recent study sponsored by eBay Enterprise™, Omni-Channel Insights reveals the rise of cross-channel shopping behavior among...