News from customer management exchange network A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Dec 18, 2013, 01:34 ET

Customer Experience Exchange for Financial Services annonce l'organisation d'ateliers sur les « bonnes pratiques » par la FCA et le Bureau de l'Ombudsman financier

À la veille de la conférence Customer Experience Exchange for Financial Services, le Customer Management Exchange Network a annoncé...

Dec 17, 2013, 13:35 ET

Customer Experience Exchange for Financial Services kündigt von FCA und Financial Ombudsman angebotene Sprechstunden zu empfehlenswerten Praktiken an

Im Vorfeld der Customer Experience Exchange for Financial Services gab das Customer Management Exchange Network bekannt, dass die FCA im Rahmen...

Dec 17, 2013, 05:18 ET

Customer Experience Exchange for Financial Services Announces 'Good Practice' Clinic to Be Hosted by the FCA and Financial Ombudsman

Ahead of the Customer Experience Exchange for Financial Services, the Customer Management Exchange Network has announced that the FCA and...

Feb 14, 2013, 18:25 ET

Executive Customer Contact Exchange veröffentlicht brandneues E-Book, welches Unternehmen dabei unterstützt, die Herausforderungen des Kundendienstes anzugehen

Das Customer Management Exchange Network erweitert seine E-Book-Kollektion mit einer neuen interaktiven Quelle zum Thema Best Practices im...

Feb 14, 2013, 13:43 ET

Executive Customer Contact Exchange publie un tout nouvel eBook pour aider les entreprises à mener à bien leur délicate mission de service à la clientèle

Le Customer Management Exchange Network ajoute à sa collection d'eBooks une nouvelle ressource interactive axée sur les bonnes pratiques...

Feb 14, 2013, 06:11 ET

Executive Customer Contact Exchange Releases Brand New eBook to Help Businesses Tackle Their Customer Service Challenges

The Customer Management Exchange Network expands its eBook collection with a new interactive resource on Customer Service best practice with...

Aug 23, 2012, 12:04 ET

Was ist Kundenzufriedenheit?

Die Kundenzufriedenheit hängt von der Fähigkeit eines Unternehmens ab, die Kunden stets in den Mittelpunkt zu stellen. Laut einer...

Aug 23, 2012, 12:02 ET

Qu'est-ce que l'expérience client ?

Une expérience client réussie repose sur la capacité d'une entreprise à mettre le client au centre de ses...

Aug 22, 2012, 11:16 ET

61 % des Responsables de l'expérience client citent la gestion de l'expérience client comme leur principal défi

Pour mieux comprendre l'orientation que va prendre le marché de la gestion client, le Customer Management Exchange Network (une division...

Aug 22, 2012, 10:43 ET

What is Customer Experience?

A great customer experience hinges on an organisation's ability to put the customer at the heart of the business, yet a recent survey carried out...

Aug 22, 2012, 10:00 ET

61% of Customer Experience Leaders Cite Customer Experience Management as Their Greatest Challenge

To better understand where the customer management market is headed, the Customer Management Exchange Network - a division of IQPC Exchange -...

Aug 22, 2012, 06:47 ET

61% der für Kundenerfahrung zuständigen Führungskräfte nennen das Kundenerfahrungsmanagement als ihre größte Herausforderung

Um die Trends im Markt für Kundenmanagementlösungen besser zu verstehen, untersuchte das Customer Management Exchange Network - ein...