News from international customer management institute (icmi) A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Mar 26, 2015, 09:00 ET
The 2015 Contact Center Expo & Conference will take place May 4-7 at the Walt Disney World Dolphin Resort in Orlando, Florida.

ICMI 2015 Contact Center Expo and Conference to Feature Case Studies from Time Warner Cable, JetBlue Airways and Bank of America

The International Customer Management Institute (ICMI), today announces a number of exciting new case studies for its 2015 Contact Center Expo...

Mar 18, 2015, 09:00 ET
The 2015 Contact Center Expo & Conference will take place May 4-7 at the Walt Disney World Dolphin Resort in Orlando, Florida.

ICMI Rolls Out New Content for 2015 Contact Center Expo and Conference

 The International Customer Management Institute (ICMI), today highlights a variety of new content for the 2015 Contact Center Expo &...

Feb 17, 2015, 09:00 ET
The ICMI Contact Center Demo and Conference takes place October 19-21, 2015 at the Rio in Las Vegas

ICMI Now Accepting Papers for Contact Center Demo & Conference in October

 The International Customer Management Institute (ICMI) today announced its call for papers for the 2015 Contact Center Demo & Conference...

Feb 10, 2015, 10:00 ET
The 2015 Contact Center Expo & Conference will take place May 4-7 at the Walt Disney World Dolphin Resort in Orlando, Florida.

ICMI Announces Keynote Lineup for 2015 Contact Center Expo & Conference in Orlando

The International Customer Management Institute (ICMI), today announced its keynote lineup for the 2015 Contact Center Expo & Conference - the...

Feb 04, 2015, 09:00 ET
The International Customer Management Institute (ICMI) announces its whitepaper, 3 Insider Perspectives on Removing the Roadblocks to an Effortless Customer Experience.

ICMI Releases Research Report: How to Create a Flawless Call Center Customer Experience

 The International Customer Management Institute (ICMI) today announces its recently released whitepaper, 3 Insider Perspectives on Removing...

Jan 27, 2015, 09:00 ET
ICMI, the leading global provider of comprehensive resources for customer management professionals, today announced its local Call Center Site Tours during the first Contact Center Training Symposium in 2015. The first 2015 Contact Center Training Symposium will take place March 17-20, 2015 in San Diego, CA.

ICMI to Train the Fundamentals of Contact Center Management

The International Customer Management Institute (ICMI) will bring their top training offering for an accelerated learning experience at the ICMI...

Jan 26, 2015, 09:00 ET
The Global Contact Center Awards Party will take place May 5, 2015 in conjunction with ICMI's Contact Center Expo & Conference in Orlando.

ICMI 2015 Global Contact Center Awards Recognize Global Call Center Visionaries

 The International Customer Management Institute (ICMI), is proud to support and recognize leading call center teams with the 12th annual...

Dec 02, 2014, 12:00 ET
The Global Contact Center Awards Party will take place May 5, 2015 in conjunction with ICMI's Contact Center Expo & Conference in Orlando.

2015 ICMI Global Contact Center Awards Announces New Category Celebrating Multilingual Support

 The International Customer Management Institute (ICMI), today announced its new Best Multilingual Support Center category for the 2015 Global...

Nov 20, 2014, 08:00 ET
Award winners will be announced at the Global Awards Party during the 2015 Contact Center Expo & Conference, May 4-7 in Orlando, Florida.

Customer Service Companies Invited to Apply for the ICMI Global Contact Center Awards

 The International Customer Management Institute (ICMI), is now accepting entries for its annual Global Contact Center Awards. The nomination...

Nov 06, 2014, 13:05 ET

Over 1,000 Contact Center Professionals Attend 2014 ICMI Contact Center Demo & Conference in Chicago

 The International Customer Management Institute (ICMI) today announced the Fall's most successful and epicenter event at the 2014 Contact...

Oct 06, 2014, 08:00 ET
ICMI's Global Contact Center Awards program recognizes the best and brightest in the industry during the Contact Center Expo & Conference in May. (PRNewsFoto/ICMI)

2015 ICMI Global Contact Center Awards - Now Open For Entries

 The International Customer Management Institute (ICMI), is now accepting entries for its annual Global Contact Center Awards. The nomination...

Sep 25, 2014, 08:00 ET
Symposium instructor, Laura Grimes, shares a laugh and insight with a Workforce Management class. (PRNewsFoto/International Customer...)

ICMI Training Symposium Leads Contact Centers in Improving Performance

 The strength of ICMI Training Symposium, a week of first-class, widely-respected professional development courses, continues to impress top...

Sep 15, 2014, 08:00 ET

Early Bird Pricing for ICMI Contact Center Demo & Conference Ends Friday

 Time is running out on savings for the ICMI Contact Center Demo & Conference (November 3-5, 2014) in Chicago. Early bird pricing –...

Sep 11, 2014, 17:00 ET
Speak at the #1 rated event for contact center professionals and share your knowledge and expertise. (PRNewsFoto/International Customer...)

Call for Papers Now Open for ICMI Contact Center Expo & Conference (May 4-7) in Orlando, FL

 The International Customer Management Institute (ICMI) is currently seeking papers for its largest event, Contact Center Expo & Conference...

Aug 25, 2014, 07:30 ET

Brad Cleveland, Lori Bocklund & Jeff Toister Headline at ICMI Contact Center Demo & Conference 2014

Mingling with call center stars won't be difficult at ICMI Contact Center Demo & Conference (November 3-5, 2014) in Chicago. From customer...

Aug 19, 2014, 12:41 ET

2014 ICMI RESEARCH RELEASED: Best Practices Guide to Workforce Optimization in Today's Contact Center

The International Customer Management Institute (ICMI) has released its 2014 report, What's in Your WFO? Workforce Optimization for Today's Contact...

Aug 06, 2014, 12:16 ET

Groundbreaking Case Studies at ICMI Contact Center Demo & Conference 2014

 Is it too ambitious to suggest that a case study could change the direction of a call center?   Not for the industry leaders...

Aug 04, 2014, 14:47 ET

Foundational Call Center Management Training at the ICMI Training Symposium Grows in Popularity

Call center leaders are looking to enhance their knowledge on critical industry topics ranging from strategy to hands-on coaching, from knowledge...

Jul 23, 2014, 11:23 ET

International Customer Management Institute (ICMI) Announces the Promotion of Justin Robbins as Senior Analyst

 ICMI, the leading global provider of comprehensive resources for customer management professionals, has promoted Justin Robbins to the...

Jul 22, 2014, 09:00 ET

Interactive Site Tours at ICMI Contact Center Demo & Conference 2014 Soar in Popularity

 Passive learning is a thing of the past! Conference-goers are demanding (and receiving) engaging experiences such as the interactive site...