News from international customer management institute (icmi) A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Sep 01, 2015, 11:00 ET
The 2015 Contact Center Demo & Conference will take place October 19-21, 2015, at the Rio in Las Vegas, Nevada.

ICMI 2015 Contact Center Demo & Conference: New Presentations Address the Future of Customer Service

The International Customer Management Institute (ICMI) today announces a new lineup of dynamic program content for its 2015 Contact Center Demo...

Aug 05, 2015, 10:44 ET
The 2015 Contact Center Demo & Conference will take place October 19-21, 2015, at the Rio in Las Vegas, Nevada.

ICMI 2015 Contact Center Demo & Conference to Present Dynamic Case Studies from Columbia Sportswear, DC.gov, MINDBODY, Bright House Networks, McKesson and More

 The International Customer Management Institute (ICMI), today announces a lineup of exciting new case studies for its 2015 Contact Center Demo...

Jul 21, 2015, 09:00 ET
The International Customer Management Institute (ICMI) and Zendesk Uncover Hidden Profits in Contact Centers in New Study, "Collapse of the Cost Center: Driving Contact Center Profitability."

New Study from ICMI and Zendesk Uncovers Hidden Profits in Contact Centers

The International Customer Management Institute (ICMI) in partnership with Zendesk, today released the 2015 report, "Collapse of the Cost Center:...

Jul 07, 2015, 11:00 ET
The 2015 Contact Center Demo & Conference will take place October 19-21 at the Rio in Las Vegas.

ICMI Announces Featured Keynotes for 2015 Contact Center Demo & Conference

The International Customer Management Institute (ICMI), today announced its featured keynotes for the 2015 Contact Center Demo & Conference....

May 08, 2015, 08:00 ET
2015 ICMI Contact Center Expo & Conference wraps up after record breaking show

2015 ICMI Contact Center Expo & Conference Wraps Up After Record Breaking Show

 The International Customer Management Institute (ICMI) today announced the success of its 2015 Contact Center Expo & Conference, which was...

Apr 30, 2015, 13:00 ET
Study by ICMI and Five9 Reveals the Root Cause of Poor Customer Service - Agent Apathy

Study by ICMI and Five9 Reveals the Root Cause of Poor Customer Service - Agent Apathy

The International Customer Management Institute (ICMI) in partnership with Five9 (NASDAQ: FIVN), a leading provider of cloud contact center...

Apr 27, 2015, 09:00 ET
The 2015 Contact Center Expo & Conference will take place May 4-7 at the Walt Disney World Dolphin Resort in Orlando, Florida.

More Than 20 Exhibitors to Make Announcements for ICMI's Contact Center Expo & Conference

Today the International Customer Management Institute (ICMI) previews a list of exciting new innovations and announcements from more than 20...

Apr 16, 2015, 09:00 ET
The 2015 Contact Center Expo & Conference will take place May 4-7 at the Walt Disney World Dolphin Resort in Lake Buena Vista, Florida.

Four Additional Keynotes Added to ICMI's 2015 Contact Center Expo and Conference Program

 The International Customer Management Institute (ICMI) today announced additional keynotes for its 2015 Contact Center Expo & Conference....

Apr 09, 2015, 09:00 ET
The 2015 Contact Center Expo & Conference will take place May 4-7 at the Walt Disney World Dolphin Resort in Orlando, Florida.

ICMI's 2015 Contact Center Expo and Conference to Offer Hands-On Professional Development Workshops and Trainings

 The International Customer Management Institute (ICMI), today announced an array of new workshops and trainings to be featured during the 2015...

Mar 26, 2015, 09:00 ET
The 2015 Contact Center Expo & Conference will take place May 4-7 at the Walt Disney World Dolphin Resort in Orlando, Florida.

ICMI 2015 Contact Center Expo and Conference to Feature Case Studies from Time Warner Cable, JetBlue Airways and Bank of America

The International Customer Management Institute (ICMI), today announces a number of exciting new case studies for its 2015 Contact Center Expo...

Mar 18, 2015, 09:00 ET
The 2015 Contact Center Expo & Conference will take place May 4-7 at the Walt Disney World Dolphin Resort in Orlando, Florida.

ICMI Rolls Out New Content for 2015 Contact Center Expo and Conference

 The International Customer Management Institute (ICMI), today highlights a variety of new content for the 2015 Contact Center Expo &...

Feb 17, 2015, 09:00 ET
The ICMI Contact Center Demo and Conference takes place October 19-21, 2015 at the Rio in Las Vegas

ICMI Now Accepting Papers for Contact Center Demo & Conference in October

 The International Customer Management Institute (ICMI) today announced its call for papers for the 2015 Contact Center Demo & Conference...

Feb 10, 2015, 10:00 ET
The 2015 Contact Center Expo & Conference will take place May 4-7 at the Walt Disney World Dolphin Resort in Orlando, Florida.

ICMI Announces Keynote Lineup for 2015 Contact Center Expo & Conference in Orlando

The International Customer Management Institute (ICMI), today announced its keynote lineup for the 2015 Contact Center Expo & Conference - the...

Feb 04, 2015, 09:00 ET
The International Customer Management Institute (ICMI) announces its whitepaper, 3 Insider Perspectives on Removing the Roadblocks to an Effortless Customer Experience.

ICMI Releases Research Report: How to Create a Flawless Call Center Customer Experience

 The International Customer Management Institute (ICMI) today announces its recently released whitepaper, 3 Insider Perspectives on Removing...

Jan 27, 2015, 09:00 ET
ICMI, the leading global provider of comprehensive resources for customer management professionals, today announced its local Call Center Site Tours during the first Contact Center Training Symposium in 2015. The first 2015 Contact Center Training Symposium will take place March 17-20, 2015 in San Diego, CA.

ICMI to Train the Fundamentals of Contact Center Management

The International Customer Management Institute (ICMI) will bring their top training offering for an accelerated learning experience at the ICMI...

Jan 26, 2015, 09:00 ET
The Global Contact Center Awards Party will take place May 5, 2015 in conjunction with ICMI's Contact Center Expo & Conference in Orlando.

ICMI 2015 Global Contact Center Awards Recognize Global Call Center Visionaries

 The International Customer Management Institute (ICMI), is proud to support and recognize leading call center teams with the 12th annual...

Dec 02, 2014, 12:00 ET
The Global Contact Center Awards Party will take place May 5, 2015 in conjunction with ICMI's Contact Center Expo & Conference in Orlando.

2015 ICMI Global Contact Center Awards Announces New Category Celebrating Multilingual Support

 The International Customer Management Institute (ICMI), today announced its new Best Multilingual Support Center category for the 2015 Global...

Nov 20, 2014, 08:00 ET
Award winners will be announced at the Global Awards Party during the 2015 Contact Center Expo & Conference, May 4-7 in Orlando, Florida.

Customer Service Companies Invited to Apply for the ICMI Global Contact Center Awards

 The International Customer Management Institute (ICMI), is now accepting entries for its annual Global Contact Center Awards. The nomination...

Nov 06, 2014, 13:05 ET

Over 1,000 Contact Center Professionals Attend 2014 ICMI Contact Center Demo & Conference in Chicago

 The International Customer Management Institute (ICMI) today announced the Fall's most successful and epicenter event at the 2014 Contact...

Oct 06, 2014, 08:00 ET
ICMI's Global Contact Center Awards program recognizes the best and brightest in the industry during the Contact Center Expo & Conference in May. (PRNewsFoto/ICMI)

2015 ICMI Global Contact Center Awards - Now Open For Entries

 The International Customer Management Institute (ICMI), is now accepting entries for its annual Global Contact Center Awards. The nomination...