News from international customer management institute (icmi) A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Jan 06, 2016, 12:00 ET
The 2016 Contact Center Expo & Conference will take place May 10-13 at the Long Beach Convention Center in Long Beach, CA.

ICMI Announces New Program for 2016 Contact Center Expo & Conference Highlighting the Rise of Customer Experience

 The International Customer Management Institute (ICMI), an industry leader for more than 30 years, today announced a robust new program for...

Nov 18, 2015, 11:00 ET
The 2016 Contact Center Expo & Conference will take place May 10-13 at the Long Beach Convention Center in Long Beach, CA.

ICMI Contact Center Expo & Conference Announces Initial Keynote Lineup for Spring Event

 The International Customer Management Institute (ICMI), today announced the initial keynote lineup for the return of its Contact Center Expo...

Nov 10, 2015, 11:00 ET
Winners of Global Contact Center Awards will be honored at a ceremony held during the 2016 Contact Center Expo & Conference.

ICMI 2016 Global Contact Center Awards Now Accepting Entries for More Than 15 Unique Categories

The International Customer Management Institute (ICMI), is now accepting entries for the 2016 Global Contact Center Awards. The awards honor and...

Oct 22, 2015, 12:00 ET
ICMI Contact Center Demo & Conference 2015 Wraps Up a Week of Education in Customer Management Trends and Best Practices

ICMI Contact Center Demo & Conference 2015 Wraps Up a Week of Education in Customer Management Trends and Best Practices

 The International Customer Management Institute (ICMI) has wrapped its 2015 Contact Center Demo & Conference. Welcoming more than 1,000...

Oct 12, 2015, 12:00 ET
The 2015 Contact Center Demo & Conference will take place October 19-21, 2015, at the Rio in Las Vegas, Nevada

Exhibitors Make Announcements in Anticipation of ICMI's Contact Center Demo & Conference

 The International Customer Management Institute (ICMI) today previews an array of announcements from exhibitors participating in the 2015 ICMI...

Oct 01, 2015, 12:00 ET
The 2015 Contact Center Demo & Conference will take place October 19-21, 2015, at the Rio in Las Vegas, Nevada.

Mark Bloom, Salesforce Customer Management Thought Leader, to Keynote 2015 ICMI Contact Center Demo & Conference

The International Customer Management Institute (ICMI) today announced Salesforce's Mark Bloom, a renowned customer service thought leader, as an...

Sep 29, 2015, 08:00 ET
New ICMI & inContact Research Provides Insight on Delivering Customer Experience Excellence in the Contact Center

New ICMI & inContact Research Provides Insight on Delivering Customer Experience Excellence in the Contact Center

 The International Customer Management Institute (ICMI) and inContact, today released the 2015 report, "Smarter Service for the Connected...

Sep 24, 2015, 09:00 ET
ICMI & Five9 Announce the Definitive Guide to Contact Center Metrics

ICMI & Five9 Announce the Definitive Guide to Contact Center Metrics

The International Customer Management Institute (ICMI), in partnership with Five9 (NASDAQ: FIVN), has uncovered key data from the survey,...

Sep 17, 2015, 11:00 ET
The 2016 Contact Center Expo & Conference will take place May 10-13 at the Long Beach Convention Center in Long Beach, CA.

2016 ICMI Contact Center Expo & Conference Opens Call for Papers, Featuring New Track to Explore Trends in Customer Experience

The International Customer Management Institute (ICMI) today announced its call for papers for the 2016 Contact Center Expo & Conference,...

Sep 09, 2015, 12:00 ET
7 Lies We Tell Customers: Justin Robbins of ICMI to Detail at Dreamforce 2015

7 Lies We Tell Customers: Justin Robbins of ICMI to Detail at Dreamforce 2015

The International Customer Management Institute (ICMI), today announced that its Community Service Manager, Justin Robbins, will take the stage...

Sep 01, 2015, 11:00 ET
The 2015 Contact Center Demo & Conference will take place October 19-21, 2015, at the Rio in Las Vegas, Nevada.

ICMI 2015 Contact Center Demo & Conference: New Presentations Address the Future of Customer Service

The International Customer Management Institute (ICMI) today announces a new lineup of dynamic program content for its 2015 Contact Center Demo...

Aug 05, 2015, 10:44 ET
The 2015 Contact Center Demo & Conference will take place October 19-21, 2015, at the Rio in Las Vegas, Nevada.

ICMI 2015 Contact Center Demo & Conference to Present Dynamic Case Studies from Columbia Sportswear, DC.gov, MINDBODY, Bright House Networks, McKesson and More

 The International Customer Management Institute (ICMI), today announces a lineup of exciting new case studies for its 2015 Contact Center Demo...

Jul 21, 2015, 09:00 ET
The International Customer Management Institute (ICMI) and Zendesk Uncover Hidden Profits in Contact Centers in New Study, "Collapse of the Cost Center: Driving Contact Center Profitability."

New Study from ICMI and Zendesk Uncovers Hidden Profits in Contact Centers

The International Customer Management Institute (ICMI) in partnership with Zendesk, today released the 2015 report, "Collapse of the Cost Center:...

Jul 07, 2015, 11:00 ET
The 2015 Contact Center Demo & Conference will take place October 19-21 at the Rio in Las Vegas.

ICMI Announces Featured Keynotes for 2015 Contact Center Demo & Conference

The International Customer Management Institute (ICMI), today announced its featured keynotes for the 2015 Contact Center Demo & Conference....

May 08, 2015, 08:00 ET
2015 ICMI Contact Center Expo & Conference wraps up after record breaking show

2015 ICMI Contact Center Expo & Conference Wraps Up After Record Breaking Show

 The International Customer Management Institute (ICMI) today announced the success of its 2015 Contact Center Expo & Conference, which was...

Apr 30, 2015, 13:00 ET
Study by ICMI and Five9 Reveals the Root Cause of Poor Customer Service - Agent Apathy

Study by ICMI and Five9 Reveals the Root Cause of Poor Customer Service - Agent Apathy

The International Customer Management Institute (ICMI) in partnership with Five9 (NASDAQ: FIVN), a leading provider of cloud contact center...

Apr 27, 2015, 09:00 ET
The 2015 Contact Center Expo & Conference will take place May 4-7 at the Walt Disney World Dolphin Resort in Orlando, Florida.

More Than 20 Exhibitors to Make Announcements for ICMI's Contact Center Expo & Conference

Today the International Customer Management Institute (ICMI) previews a list of exciting new innovations and announcements from more than 20...

Apr 16, 2015, 09:00 ET
The 2015 Contact Center Expo & Conference will take place May 4-7 at the Walt Disney World Dolphin Resort in Lake Buena Vista, Florida.

Four Additional Keynotes Added to ICMI's 2015 Contact Center Expo and Conference Program

 The International Customer Management Institute (ICMI) today announced additional keynotes for its 2015 Contact Center Expo & Conference....

Apr 09, 2015, 09:00 ET
The 2015 Contact Center Expo & Conference will take place May 4-7 at the Walt Disney World Dolphin Resort in Orlando, Florida.

ICMI's 2015 Contact Center Expo and Conference to Offer Hands-On Professional Development Workshops and Trainings

 The International Customer Management Institute (ICMI), today announced an array of new workshops and trainings to be featured during the 2015...

Mar 26, 2015, 09:00 ET
The 2015 Contact Center Expo & Conference will take place May 4-7 at the Walt Disney World Dolphin Resort in Orlando, Florida.

ICMI 2015 Contact Center Expo and Conference to Feature Case Studies from Time Warner Cable, JetBlue Airways and Bank of America

The International Customer Management Institute (ICMI), today announces a number of exciting new case studies for its 2015 Contact Center Expo...