News from international customer management institute (icmi) A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Dec 02, 2014, 12:00 ET
The Global Contact Center Awards Party will take place May 5, 2015 in conjunction with ICMI's Contact Center Expo & Conference in Orlando.

2015 ICMI Global Contact Center Awards Announces New Category Celebrating Multilingual Support

 The International Customer Management Institute (ICMI), today announced its new Best Multilingual Support Center category for the 2015 Global...

Nov 20, 2014, 08:00 ET
Award winners will be announced at the Global Awards Party during the 2015 Contact Center Expo & Conference, May 4-7 in Orlando, Florida.

Customer Service Companies Invited to Apply for the ICMI Global Contact Center Awards

 The International Customer Management Institute (ICMI), is now accepting entries for its annual Global Contact Center Awards. The nomination...

Nov 06, 2014, 13:05 ET

Over 1,000 Contact Center Professionals Attend 2014 ICMI Contact Center Demo & Conference in Chicago

 The International Customer Management Institute (ICMI) today announced the Fall's most successful and epicenter event at the 2014 Contact...

Oct 06, 2014, 08:00 ET
ICMI's Global Contact Center Awards program recognizes the best and brightest in the industry during the Contact Center Expo & Conference in May. (PRNewsFoto/ICMI)

2015 ICMI Global Contact Center Awards - Now Open For Entries

 The International Customer Management Institute (ICMI), is now accepting entries for its annual Global Contact Center Awards. The nomination...

Sep 25, 2014, 08:00 ET
Symposium instructor, Laura Grimes, shares a laugh and insight with a Workforce Management class. (PRNewsFoto/International Customer...)

ICMI Training Symposium Leads Contact Centers in Improving Performance

 The strength of ICMI Training Symposium, a week of first-class, widely-respected professional development courses, continues to impress top...

Sep 15, 2014, 08:00 ET

Early Bird Pricing for ICMI Contact Center Demo & Conference Ends Friday

 Time is running out on savings for the ICMI Contact Center Demo & Conference (November 3-5, 2014) in Chicago. Early bird pricing –...

Sep 11, 2014, 17:00 ET
Speak at the #1 rated event for contact center professionals and share your knowledge and expertise. (PRNewsFoto/International Customer...)

Call for Papers Now Open for ICMI Contact Center Expo & Conference (May 4-7) in Orlando, FL

 The International Customer Management Institute (ICMI) is currently seeking papers for its largest event, Contact Center Expo & Conference...

Aug 25, 2014, 07:30 ET

Brad Cleveland, Lori Bocklund & Jeff Toister Headline at ICMI Contact Center Demo & Conference 2014

Mingling with call center stars won't be difficult at ICMI Contact Center Demo & Conference (November 3-5, 2014) in Chicago. From customer...

Aug 19, 2014, 12:41 ET

2014 ICMI RESEARCH RELEASED: Best Practices Guide to Workforce Optimization in Today's Contact Center

The International Customer Management Institute (ICMI) has released its 2014 report, What's in Your WFO? Workforce Optimization for Today's Contact...

Aug 06, 2014, 12:16 ET

Groundbreaking Case Studies at ICMI Contact Center Demo & Conference 2014

 Is it too ambitious to suggest that a case study could change the direction of a call center?   Not for the industry leaders...

Aug 04, 2014, 14:47 ET

Foundational Call Center Management Training at the ICMI Training Symposium Grows in Popularity

Call center leaders are looking to enhance their knowledge on critical industry topics ranging from strategy to hands-on coaching, from knowledge...

Jul 23, 2014, 11:23 ET

International Customer Management Institute (ICMI) Announces the Promotion of Justin Robbins as Senior Analyst

 ICMI, the leading global provider of comprehensive resources for customer management professionals, has promoted Justin Robbins to the...

Jul 22, 2014, 09:00 ET

Interactive Site Tours at ICMI Contact Center Demo & Conference 2014 Soar in Popularity

 Passive learning is a thing of the past! Conference-goers are demanding (and receiving) engaging experiences such as the interactive site...

Jul 01, 2014, 08:00 ET

ICMI's Training Symposium - New Call Center Quality Program Development Workshop

 The most respected contact center training company in the industry is announcing the next Call Center Training Symposium held September 23-26...

Jun 25, 2014, 15:36 ET

Chip Bell and Kirk Weisler to Keynote at ICMI Contact Center Demo & Conference in Chicago

 ICMI's Contact Center Demo & Conference will focus on loyalty in the contact center both from the perspective of agent...

Jun 16, 2014, 10:40 ET

Full Program for ICMI Contact Center Demo & Conference Announced

The full program for the ICMI Contact Center Demo & Conference, November 3-5 2014 in Chicago, has been announced and the industry is already...

May 29, 2014, 09:00 ET

2014 ICMI Research Released: The Normalization of Social Customer Care Research Report and Best Practice Guide

 The International Customer Management Institute (ICMI) has released its 2014 report, The Normalization of Social Customer Care Research Report...

May 13, 2014, 13:52 ET

ICMI Announces 2014 Global Contact Center Award Winners

Following a highly competitive application process and multiple selection rounds, The International Customer Management Institute (ICMI)...

May 09, 2014, 11:00 ET

Over 1,500 Contact Center Professionals Attend 2014 ICMI Contact Center Expo & Conference in San Diego

The International Customer Management Institute (ICMI) today announced this year's most successful and epicenter event at the 2014 Contact Center...

Apr 07, 2014, 14:18 ET

ICMI Contact Center Expo & Conference 2014 Leads the Industry with Record-Breaking Attendance and a Sold Out Exhibit Floor

The strength of ICMI Contact Center Expo & Conference in San Diego, CA (May 6-9, 2014), a world-class, international forum for contact center...