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Even as drivers continue to log a record number of miles behind the wheel and rack up ever-higher auto insurance claim totals, insurance carriers are ...
The key to winning the hearts and minds of senior living community residents and their families is ensuring the facility has a great staff that...
Key electric utility customers, such as manufacturing facilities, hospitals, universities and data centers—which can often represent 30%-50% of an...
Facing increased competition from all angles, airport-based rental car companies have doubled-down on innovation, offering more vehicle choice,...
As auto manufacturers invest billions to bring self-driving vehicles to market and increase choice in battery-electric vehicles, many consumers still ...
Telecom companies continue to have a difficult time getting the very small business customer service satisfaction formula right, even as they drive...
The Retail Sales Forecast New-vehicle retail sales in September are expected to fall from a year ago, according to a forecast developed jointly by...
When disruptions in service or high bill problems occur without proactive communication, service satisfaction declines among residential wireline...
Scaffolding and cranes are official welcome signs to several North American airports these days as record passenger volumes force major expansion...
In the September 2019 Commercial Truck Guidelines Industry Update, analysts from J.D. Power Valuation Services reported a substantial supply of...
In the September 2019 Used Car and Light Truck Guidelines Industry Update, analysts at J.D. Power Valuation Services note the used vehicle market...
Nearly three-fourths (74%) of homeowners insurance customers believe the industry needs improvement, with 13% of customers indicating that "radical...
Branded audio is positively impacting owner satisfaction with in-car multimedia technology, as well as the vehicle, according to the J.D. Power 2019...
As gas utility customer communication with their provider has decreased over the past four years, it is imperative that gas providers become more...
The Retail Sales Forecast New-vehicle retail sales in August are expected to rise from a year ago, according to a forecast developed jointly by J.D....
Some alerts on Advanced Driver Assistance Systems (ADAS) are so annoying or bothersome that many drivers disable the systems and may try to avoid...
Overall auto seat quality continues to improve, according to the J.D. Power 2019 U.S. Seat Quality and Satisfaction Study,SM released today, which...
As U.S. credit card spending continues to set records in the face of an uncertain economy and growing competition from alternative lenders and...
As kitchen cabinet customers seek to make aesthetic upgrades to their homes, they are doing research to determine which brand will best deliver on...
The 2019 J.D. Power Resale Value Awards were presented to automotive manufacturers today, recognizing the best resale value across 26 model-level...
Despite the looming threat of disruption at the hands of e-commerce, the U.S. pharmacy industry continues to enjoy superior levels of customer...
In the August 2019 Commercial Truck Guidelines Industry Update, analysts from J.D. Power Valuation Services reported that as auction volume pulled...
In the August 2019 Used Car and Light Truck Guidelines Industry Update, analysts at J.D. Power Valuation Services note the used vehicle market...
Wireless carriers are confronting increased competition for device sales from third-party ecommerce sites, according to the J.D. Power 2019 U.S....
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