News from Satmetrix A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Apr 23, 2014, 09:00 ET

Satmetrix Introduces New Cloud-based Customer Experience Management Solution For Small & Mid-Sized Businesses

Satmetrix®, the world's leading provider of Net Promoter® software, today announced the availability of Satmetrix Standard™, the...

Mar 05, 2014, 08:54 ET

USAA, Kaiser Permanente,, Pandora, Costco, Wegmans, Apple, TracFone, Southwest and Westin Among the Highest in Customer Loyalty in the 2014 Satmetrix® Net Promoter® Benchmarks

 Satmetrix®, the leading provider of cloud-based Net Promoter® Software for companies of all sizes, released its 2014 Net Promoter...

Jan 25, 2013, 12:34 ET

Seventh Annual Satmetrix Net Promoter Conference to Focus on the Heart of Customer Experience

Satmetrix, the Net promoter Software Company, will hold its seventh annual Net Promoter Customer Experience Conference on Jan. 31- Feb. 1, 2013 at...

Dec 20, 2012, 08:35 ET

Net Promoter Customer Experience Conference

Satmetrix is organising the 7th Annual Net Promoter Customer Experience Conference. The event will take place in 2013 in Miami from Jan 31st...

Dec 06, 2012, 08:35 ET

Satmetrix Launches Net Promoter in a Napkin

 NPS Go+ is the only cloud-based software platform focused solely on Net Promoter success and to promote it, Satmetrix, the worldwide leader in...

Jun 14, 2012, 08:02 ET
The free SparkScore website ( currently offers key customer loyalty insight into three industry domains -- Airlines, Computers and Laptops, and Hotels and Motels -- with more industry domains to be added over time. The website provides brands the ability to see their social Net Promoter Score(R) (NPS(R)), i.e. SparkScore, on a weekly basis and compare it to best, worst and average scores within their industry.  (PRNewsFoto/Satmetrix)

Satmetrix® Launches SparkScore™: Disruptive Social Media Measurement Solution Connects Online Customer Brand Sentiment to Business Results for the First Time

 Satmetrix®, the Net Promoter® Company, today announced the release of Satmetrix SparkScore™,, a free...

Mar 14, 2012, 09:01 ET
Satmetrix Logo.  (PRNewsFoto/Satmetrix)

USAA,, Costco, Virgin America, Apple, Trader Joe's and Wegmans Among the Highest in Customer Loyalty in the 2012 Satmetrix® Net Promoter® Benchmark Study

 Satmetrix®, the Net Promoter® software company and leader in customer experience programs, today released its 2012 Net Promoter...

Feb 02, 2012, 12:43 ET

Satmetrix® SparkScore™ to Offer Groundbreaking Social Media Measurement Solution That Connects Online Sentiment to Business Results Using Net Promoter®

 Satmetrix®, the Net Promoter® software company, today announced it will change the way businesses measure and use social...

Oct 13, 2011, 15:33 ET

Satmetrix Announces a Revolutionary, Cloud-based Customer Loyalty Solution for the Franchise Industry

Satmetrix, the Net Promoter software company, today announced the availability of NPS Go+, a powerful new customer loyalty solution that gives...