Amdocs Wins Major Project to Implement New Customer Care and Billing Applications at SingTel

16 Dec, 2014, 06:00 ET from Amdocs

ST. LOUIS and SINGAPORE, Dec. 16, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience solutions, today announced that it has been selected by Asia's leading communications group, SingTel, for a business transformation project in its key markets, Singapore and Australia.

SingTel will leverage Amdocs' technology to enhance and differentiate its customer experience. Billing and customer support for retail, enterprise and government customers will be migrated onto a single platform, giving SingTel a holistic view of its customers. This will lead to greater customer satisfaction and efficiency in customer engagement and productivity for the Group.

"At SingTel, customers are at the center of everything we do. We are retooling our systems and processes to deliver a seamless and intuitive customer experience," said Wu Choy Peng, Group Chief Information Officer, SingTel. "With this solution, we will have a single view of the customer relationship and make service recommendations to our customers." 

Amdocs will deliver a single integrated solution based on its latest customer experience systems product suite (CES 9.2) that will consolidate support across all businesses (wireless, wireline, broadband internet and television) and networks (2G, 3G and LTE).  This will be rolled out over three years.

"Amdocs is committed to delivering business innovation and value to service providers in Asia Pacific," said Eli Gelman, president and chief executive officer of Amdocs Management Limited. "The award of this business-critical project is a testament to that and further exemplifies our strong, longstanding relationship with the SingTel Group and their trust in us to successfully deliver on their most strategic projects, delivering true innovation, across multiple areas, that will help people communicate more effectively."

SingTel is Asia's leading communications group providing a portfolio of services including voice and data solutions over fixed, wireless and Internet platforms, as well as infocomm technology and pay TV. The Group has presence in Asia, Australia and Africa with over 500 million mobile customers in 25 countries, including Bangladesh, India, Indonesia, the Philippines and Thailand.

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About Amdocs For 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.6 billion in fiscal 2014, Amdocs and its over 22,000 employees serve customers in more than 80 countries.

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Amdocs' Forward-Looking Statement This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2014 filed on December 8, 2014.

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