NEW YORK, Dec. 10, 2014 /PRNewswire/ -- Diligent Board Member Services, Inc. (NZX: DIL) (www.boardbooks.com), provider of the world's most widely used board portal, has been named a gold winner in the "Most Customer Friendly Company of the Year" category in Best in Biz Awards 2014, the only independent business awards program judged by members of the press and industry analysts.
"We are thrilled to be named a gold winner for the 2014 Best in Biz Awards, a recognition that validates our dedication to deliver the highest levels of support for our clients," said Jeffrey Hilk, executive vice president and director of client services at Diligent. "Client support is an integral part of our business at Diligent and every day we strive to provide unparalleled customer service. This honor underscores our continued commitment to providing exceptional customer service.
By the end of 2013, an unprecedented 99 percent of all incoming calls to Diligent's customer support team were answered directly by support staff, up from an average of 98 percent in 2012. This was achieved despite a 36 percent increase in the number of customers and a 44 percent increase in the number of users of the Diligent Boardbooks® solution compared to 2012.
During 2013, Diligent's customer service and support team enhanced its continuous coverage with the implementation of new call routing technology to answer every incoming call live 24x7x365 – without voicemail, a directory tree, or queuing. The company's clients use the Diligent Boardbooks portal for the delivery of critical, time-sensitive materials, and immediate, live assistance is essential.
Best in Biz Awards' fourth annual North American program was its most competitive yet. As in previous years, the fourth annual program in North America featured a large and distinguished judging panel comprised of members of the media who reviewed and scored the hundreds of award nominations. More than 550 award nominations were received this year in a variety of company, executive, team, and product focused categories. Nominations were fielded from public and private companies of all sizes, from virtually every major industry and region in the U.S. and Canada.
Winners of Best in Biz Awards 2014 were determined based on scoring from an independent panel of 53 judges from highly recognized newspapers, business, consumer and technology publications, radio outlets, and analyst firms. In addition to the numerous judges returning from previous panels, this year's 53-person judging panel included several worthy additions to this high-profile group. The panel included contributors to AdWeek, American Banker, Android Central, Atlanta Tribune, Boston.com, Buffalo News, Business News Daily, Chip Design Magazine, Computerworld, Connecting Women Radio, Consumer Affairs, Crain's New York Business, CRN, Detroit Free Press, Digital Trends, ECT News Network, Entrepreneur, eWeek Channel Insider, Fierce Online Video, IDB Ventures, IEEE Institute, Inc. Magazine, InfoRisk Today, Information Week, Journal Times, King Features Syndicate, L.A. Biz, Lab Reviews, Law Technology News, Marketing Profs, MediaPost, Miami Herald, Motley Fool, New York Observer, NorthBay Biz, PC Magazine, peHUB, Phoenix Business Journal, Quad-City Times, San Jose Mercury News, Silicon Valley Business Journal, Small Business Digest, Tech Cocktail, Tech-Gaming, TheDeal.com, Upstart Business Journal, Venture Capital Journal, Wired, Xconomy and ZDNet.
For a full list of gold, silver and bronze winners in Best in Biz Awards 2014, visit: http://www.bestinbizawards.com/2014-winners.
About Best in Biz Awards
Best in Biz Awards recognizes top companies, teams, executives and products for their business success as judged by established members of the press and industry analysts. Best in Biz Awards honors are conferred in two separate programs annually: North America, and International. Entries will begin to be accepted in the Best in Biz Awards 2015 International program in January 2015. Any organization worldwide may participate in the International program in any of the more than 60 company, department or team, executive and product categories. For more information about the entry process and categories in the International program, please visit: http://intl.bestinbizawards.com.
About Diligent Board Member Services
Over 87,000 individual directors, executives and corporate secretaries worldwide rely on Diligent Board Member Services, Inc. (NZX:DIL) to speed and simplify how board materials are produced, delivered, reviewed and voted on. Providing the world's most widely-used board portal via iPad, Windows devices and browsers - Diligent has pioneered ease of use, stringent security, and superior training and support since 2001. The Diligent Boardbooks solution provides directors and management with immediate access to their most time sensitive and confidential information along with the tools to review, discuss and collaborate on it. It also helps administrative staff accelerate production and delivery, and corporate executives streamline board communications and decisions. For more information, please visit www.boardbooks.com.
Safe Harbor Statement
Statements made in this press release that state Diligent Board Member Services, Inc.'s or management's intentions, beliefs, expectations, or predictions for the future are forward-looking statements within the meaning of The Private Securities Litigation Reform Act of 1995. Readers are cautioned that these statements are only predictions and may differ materially from actual future events or results. All forward looking-statements are only as of the date of this press release and Diligent Board Member Services, Inc. undertakes no obligation to update or revise them. Such forward-looking statements are subject to a number of risks, assumptions and uncertainties that could cause Diligent Board Member Services, Inc.'s actual results to differ materially from those projected in such forward-looking statements. For example, if we do not successfully develop or introduce new product offerings, or enhancements to our existing Diligent Boardbooks offerings, or keep pace with technological changes that impact the use of our product offerings, or suffer security breaches or service delays or interruptions, we may lose existing customers or fail to attract new customers and our financial performance and revenue growth may suffer. Factors which could cause our actual results to differ materially from those projected in forward-looking statements include, without limitation, economic, competitive, regulatory and technological factors affecting Diligent Board Member Services, Inc.'s operations, markets, products, services, and other factors set forth in Diligent Board Member Services, Inc.'s updated Risk Factors filed as Item 1A to its Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission on November 6, 2014 for further information.
SOURCE Diligent Board Member Services, Inc.