GrubHub Redefines Takeout with Track Your Grub Status Notifications and Order Mapping Another First for Industry Leader
CHICAGO, Nov. 13, 2012 /PRNewswire/ -- GrubHub, the nation's number one online and mobile food ordering service, today unveiled the beta release of Track Your Grub™, a new set of features that provide GrubHub diners with real-time notifications and order mapping. Track Your Grub features are now live for select GrubHub diners in six cities, with more restaurants adopting the technology every day.
Track Your Grub is made possible through the integration of GrubHub's in-restaurant OrderHub™ tablet and new delivery driver mobile app, DeliveryHub™. Diners are provided with unparalleled transparency into the ordering and delivery process through Track Your Grub's SMS text notifications and live mapping of delivery orders.
Track Your Grub provides GrubHub diners with:
- Order confirmation SMS texts containing updated delivery and pickup estimates;
- SMS text notifications when food is available for pickup or has left the restaurant for delivery; and
- In select areas, mapping functionality on GrubHub's mobile ordering apps, allowing diners to track the last leg of the delivery process.
"We've always focused on introducing technology that meets the needs of both our restaurants and diners," said Matt Maloney, GrubHub co-founder and CEO. "Track Your Grub empowers our diners with the knowledge of exactly where their food is in the takeout process while giving our restaurants tools to make their operations more efficient."
GrubHub's OrderHub technology was introduced in May 2012 to help streamline the order confirmation process, while DeliveryHub was quietly rolled out in early October as the industry's first comprehensive delivery app. DeliveryHub helps drivers to be more efficient with their delivery routes and links with OrderHub to provide real-time updates to GrubHub diners.
Participating restaurants are clearly identified with a Track Your Grub badge on GrubHub's website and mobile apps. In addition to the notifications, select restaurants in Chicago and New York City are giving diners mapping visibility for the last let of the delivery process. Restaurant adoption of Track Your Grub, both notifications and order mapping, will continue throughout the rest of 2012 and into 2013.
GrubHub is the nation's leading online and mobile food ordering platform that shows diners local restaurants available for delivery or pick up. Available in more than 400 cities across the nation, GrubHub features more than 17,000 online ordering restaurants and, as the parent company of Allmenus, lists approximately 250,000 restaurant menus. Diners who order through GrubHub's free website or mobile apps can pay with cash, credit or PayPal™, and every order is supported by GrubHub's 24/7 customer service. Founded in 2004, GrubHub is a privately held company and is headquartered in Chicago.