How to Get Any Customer Complaint Resolved Before, During or After the Holidays
DALLAS, Dec. 1, 2014 /PRNewswire/ -- In the past year, one out of two adults filed a product or service complaint but less than 20 percent of them were satisfied with how the matter was resolved. To businesses, this abysmal statistic is par for the course but to consumers it's an outrage. It is also one that reflects a 40-year low that will only get worse during the holiday season when retailers are traditionally short staffed and prone to running out of advertised products.
Retail insider Buck Jones arms consumers with everything they need to know to move their complaints forward in what can sometimes be a hostile atmosphere. Jones says, "I'm a retailer … I was trained as a retailer … I think like a retailer and because of that, I can show your audience what we do, why we do it, and better yet, how they can circumvent our system to get their problems solved."
Invite this informative and entertaining expert to reveal:
- Where to find the right codes that will let you bypass 1,500 companies' phone trees so you can go straight to a live person.
- How to capitalize on every retailer's worst fear.
- What you must do (and never do) to get overworked customer service personnel on your side.
- Everything you need to know about escalating—taking your complaint to the next level—including when to use the phrase "I didn't know if it was better to bother you with this, or go on and take it up to the next level."
- How women can get their customer service complaints resolved without being viewed as a bitch and why most women are too concerned about being perceived as a troublemaker.
- Fascinating insights from his survey of the complaint resolution habits of 1,600 consumers. What he has to say about millennials will astound you.
CREDENTIALS: Buck Jones spent 22 years in retail going from part-timer to corporate vice president for one of the country's largest supermarket operators. He has consulted nationally and internationally with more than two-dozen Fortune 500 companies and developed and implemented training programs used by more than 16,000 retail units. The author of Success At Retail: One 15-Minute Break At A Time, he is a sought-after keynote speaker on many national retail platforms. He has been a recent guest on "On the Street" and "That Was Zen, This Is Tao."
CONTACT:
Buck Jones
(469) 644-8202
Email
www.jonessco.com
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SOURCE Buck Jones
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