Under Gordon's leadership, EMEA became FICO's fastest-growing sales region, and the sales team consistently met or exceeded its quarterly targets. Gordon was previously vice president of FICO's Emerging Industries and Technologies business unit, overseeing FICO's insurance, retail, health care and pharmaceutical markets, as well as its Decision Management Tools group. Prior to joining FICO in 2005, Gordon spent more than 13 years in the financial services industry. As a vice president at Capgemini (formerly Ernst & Young Consulting LLP), his core competency was in providing strategic and operational solutions to banking and insurance providers, and he led the Insurance Center of Excellence and Solutions.
"Mike Gordon led the EMEA team to remarkable growth over the last three years, despite the region's economic troubles," said Will Lansing, FICO CEO. "He is the ideal person to build on the gains made by Charlie Ill, who transformed FICO's sales operations worldwide after joining in 2009. Charlie created a much more revenue-focused organization that has lifted our sales over three years, and integrated our sales, services and marketing functions. Mike brings all our clients tremendous knowledge in how analytics can improve business performance."
"Analytic excellence is becoming a true differentiator for banks, insurers, retailers, healthcare providers and other businesses," Gordon said. "We've grown in EMEA by bringing more advanced solutions to market and by helping our clients provide superior customer service through better fraud protection, sharper risk assessment, improved collections and mobile communications. We've also struck valuable partnerships with companies like Equifax to speed delivery of new solutions to clients. These same principles will help us grow around the world — in challenging economic times, businesses need FICO analytics more than ever."
To succeed Gordon as head of EMEA sales, services and marketing, Frans Labuschagne rejoined FICO in August from S1 Corporation (now part of ACI), where he was senior vice president and general manager for large financial institutions in the EMEA and Asia Pacific regions. In this role he had full P&L responsibility and led sales, delivery and marketing activities, driving target-beating revenue and bookings results. Labuschagne worked previously at FICO, most recently selling into global accounts and leading sales for Central Europe, the Middle East and Africa. He began his career in South Africa at Standard Bank.
Reflecting its renewed expansion and investment in the region, FICO has appointed Robert Duque-Ribeiro to the newly created role of vice president and general manager of Latin America. In his 17-year career at FICO, Duque-Ribeiro has led the sales team for Europe, Middle East, Africa, and served as vice president and general manager of FICO's Scores division, delivering solutions to both corporations and consumers worldwide. Duque-Ribeiro established the Latin American operations for FICO in 1996, and led them for several years. In his most recent role, he was vice president of Global Markets Development for FICO, focusing on innovation beyond FICO's traditional verticals.
"I am excited about this opportunity to grow our region; FICO is committed to Latin America and we made the decision to increase investment in our partnership with Financial Services in Latin America and bring FICO's expertise to other industries," Duque-Ribeiro said. The FICO Latin America region incorporates all of South and Central America, Mexico, and the Caribbean and is headquartered in Sao Paulo, Brazil.