LONDON, Oct. 22, 2014 /PRNewswire/ -- The market for service fulfilment systems continues to be very fragmented, but is slowly consolidating. It generated USD3.05 billion in revenue in 2013, up by 7.0% from 2012. This report provides detailed market share data for four sub-segments of the service fulfilment market, and profiles the leading suppliers.
Overall service fulfilment market summary
-The service fulfilment market generated USD3.05 billion in revenue in 2013, up by 7.0% from USD2.85 billion in 2012. This is in line with our forecast from last year.
-Service fulfilment has been a very fragmented market, but is consolidating following a new round of acquisitions by the larger players. The top-six vendors accounted for 51.5% of the market in 2013, up three percentage points from 2012, while 37 other vendors each generated at least USD10 million in revenue.
-The market continued to grow at a higher rate than some other telecoms software areas because it is considered to be related to revenue generation – providing fast, efficient implementation of services. Investment in engineering systems market increased significantly in 2013, as communications service providers (CSPs) implemented FTTx, LTE and self-optimising network (SON) technologies.
-Market growth was driven by the need to support complex new services and advanced network technology as the worldwide economic recovery leads to renewed investments in OSS/BSS; network evolution towards optical/packet technology; initiatives to meet the needs of small and medium-sized enterprises (SMEs); and departmental-sized transformation projects in inventory, outside plant and overall service fulfilment systems in CSPs of all sizes.
Modern service fulfilment information flow
-Modern service fulfilment architecture blurs the traditional OSS/BSS lines.
-Orders from CRM or subscriber management systems are passed to customer order orchestration systems that decompose complex, multi-product orders and orchestrate the overall order.
-Sub-orders are passed to multiple service fulfilment technology stacks for further decomposition, management, design and assign, and activation. Some sub-orders go to the systems of partner CSPs or third-party vendors.
-Activation systems are directly interfaced with customer order orchestration (or OM systems) when a simple activation is required.
-The BSS and OSS components each need data about the products and services required to fulfil the orders. This is stored in multiple product catalogues, federated or manually synchronised.
-Engineering tools have evolved into full systems, with databases integrated into inventory and other service fulfilment OSS systems and processes.
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