Ultra Mobile Extends and Enhances Chinese Language Support

Offers Mandarin Customer Care, On-Device Management and Online Support

Dec 22, 2014, 08:00 ET from Ultra Mobile

COSTA MESA, Calif., Dec. 22, 2014 /PRNewswire/ -- Today, U.S.-based Chinese subscribers to Ultra Mobile's prepaid international mobile services will receive additional support for managing their service plans as the company expands its Mandarin language capabilities. Ultra Mobile introduced the in-language service due to the growing popularity of its unlimited talk and text plans to China, where the company completed over 100 million minutes of international calling in 2014.

The Chinese language support enhancement includes:

  • The addition of Mandarin as a supported language option: subscribers can indicate if they want to communicate in Mandarin at sign-up or by logging in online.
  • SMS communications: Ultra Mobile will begin sending regular system generated messages including activation, renewal, and data exhaust notices in simplified Chinese to its subscriber base.
  • On device account management at m.ultra.me in simplified Chinese.
  • Point-of-sale materials such as posters and brochures for better understanding of Ultra Mobile's plans and services for retailers and potential customers.

Customers can simply dial 611 and select option 3 to talk with a Mandarin-speaking agent.

"Our continued research, and feedback from our Chinese subscribers and dealers, has provided the kind of insight that allows us to continually customize our services for this particular audience," said Chris Furlong, EVP of Product and Marketing. "Personalizing service plans and support to better meet the specific needs of our subscribers enhances their overall experience and further sets Ultra Mobile apart from competitors."    

Ultra Mobile international services are available through more than 10,000 retail outlets nationwide, mostly serving international communities where people want to stay in touch with friends and families outside the United States.  For more information on Ultra Mobile visit www.ultramobile.me.

About Ultra Mobile
Ultra Mobile is a nationwide mobile virtual network operator (MVNO) in the USA that develops first-of-its-kind mobile phone services to improve the quality of life for our customers. Our mission is to provide convenient and affordable solutions that connect people with their extended families living around the world, and to help make the American dream more accessible.

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SOURCE Ultra Mobile