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Apr 23, 2026, 10:00 ET unitQ Launches AI Quality Intelligence Platform to Close the Gap Between Customer Experience and Business Outcomes
never knew were at risk. The unitQ platform is built on the premise that customer truth has to be unified to be actionable, and that every team, from CX to the C-suite, needs to work from the same reality.The Platform: Six Products, One SystemThe unitQ platform is built on a single
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Apr 22, 2026, 09:00 ET New UJET Research Shows That Despite 100% of Customer Service Agents Interacting with AI Daily, 0% Consider it Critical to Their Daily Success
customer interactions and reduce headcount by deploying AI, UJET's findings confirm this approach hinders agent performance and customer experience (CX) – creating friction rather than productivity or cost efficiency. In fact,
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Apr 22, 2026, 08:57 ET Where Have All the Hotlines Gone? New Parloa Study Signals Growing Risk in Customer Accessibility
The three-phase operation, conducted in early 2026, is the largest AI agent-led benchmark of global enterprise CX across web, chat and voice channels. The conclusions describe an enterprise CX landscape in which modern interfaces mask outdated infrastructure, and system design consistently prioritizes
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Apr 22, 2026, 08:15 ET Altimetrik Partners with Google Cloud to Scale Enterprise AI
deploy agentic solutions on Gemini Enterprise, delivering specialized Outcome-as-a-Service for select industry domains, accelerated CX Migrations, and proprietary Enablement & Adoption COEs. The practice is purpose-built to scale production-grade AI agents securely inside
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Apr 22, 2026, 08:00 ET Cognizant and Google Cloud Bring Agentic AI to Retail's Most Critical Customer Moments with Gemini Enterprise
2026 /PRNewswire/ -- Cognizant (NASDAQ: CTSH) announced the launch of Agentic Retail CX, a new AI-powered contact center solution built on Google Cloud's Gemini Enterprise for Customer Experience (CX). Designed specifically for retailers, the solution helps brands deliver personalized, omnichannel
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Apr 22, 2026, 07:58 ET SAP and Google Cloud Expand Partnership to Deploy Multi-Agent AI
model is designed to support high value use cases across the SAP CX portfolio, laying the foundation for AI-driven customer experience powered by trusted unified real-time data and interoperable agents.For more information about SAP CX solutions, visit
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Apr 22, 2026, 05:00 ET PolyAI launches Agent Development Kit to bring AI-native development to enterprise CX
self-improve.This represents a major shift in how agents for CX are built: from static automation to systems that continuously learn and adapt without ongoing manual effort.A new standard for building enterprise-grade AIWhile most CX AI vendors require developers to work inside closed
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Apr 22, 2026, 00:01 ET U.S. News Announces the 2026 Best Hybrid and Electric Cars
Mazda CX-90 PHEV, which won Best Midsize Plug-In Hybrid SUV.With high interior and fuel economy scores, the
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Apr 21, 2026, 23:47 ET Persistent meldet für das Geschäftsjahr 2026 einen Umsatz von 1.654,4 Mio. US-Dollar bei einem Wachstum von 17,4 % gegenüber dem Vorjahr und einer EBIT-Marge von 15,6 %
seiner Kunden ein. Persistent bietet eine umfassende Dienstleistungspalette, darunter Softwareentwicklung, Produktentwicklung, Daten und Analysen, CX-Transformation, Cloud Computing sowie intelligente Automatisierung. Das Unternehmen ist Teil des MSCI India Index und in wichtigen Indizes der National Stock
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Apr 21, 2026, 11:01 ET Persistent Reports $1,654.4M FY26 Revenue with 17.4% Y-o-Y Growth and 15.6% EBIT Margin
innovation and client success. Persistent offers a comprehensive suite of services, including software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation. The Company is part of the MSCI India Index and is included in key indices of the National
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Apr 21, 2026, 10:59 ET Persistent Reports $1,654.4M FY26 Revenue with 17.4% Y-o-Y Growth and 15.6% EBIT Margin
innovation and client success. Persistent offers a comprehensive suite of services, including software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation. The Company is part of the MSCI India Index and is included in key indices of the National
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Apr 21, 2026, 09:01 ET Andrew Reise Named in CX Strategy Consulting Services report by Independent Research Firm
firm recognizes Andrew Reise among 28 global CX strategy consultingproviders OVERLAND PARK, Kan., April 21, 2026 /PRNewswire/ -- Andrew Reise, a customer experience (CX) strategy consultancy, today announced its
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Apr 21, 2026, 09:00 ET Capacity Acquires Lang.ai, Adding Agentic AI Analytics to Its Support Automation Platform
agentic analytics for CX — AI agents that enable teams to chat with their data (structured or unstructured) and deliver deep insights that inform business decisions. The company serves enterprise customers, including Tinder, Dycom and Rue Gilt Groupe, solving a problem every CX team faces: turning massive
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Apr 21, 2026, 09:00 ET Digital Strategist Nav Thethi Signals $383B "AI Yield Crisis," Launches MATURITY Code to Address Enterprise Value Erosion
consensus of firms top global research firms, aligning with global standards for digital maturity. By evaluating the five pillars (Technology, Data, CX, Strategy, and Culture) across five evolutionary stages, from initial Awareness and Experimentation to fully integrated Transformation, the tool provides
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Apr 21, 2026, 08:13 ET Bandwidth Named a Leader in Inaugural IDC MarketScape for Communications Engagement Platforms
position in the cloud communications segment." The report also notes, "This open ecosystem approach gives enterprises the ability to build best-in-class CX technology stacks.""We're honored to be recognized as a Leader in this new and visionary category," said John Bell, Chief Product Officer at Bandwidth.
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Apr 21, 2026, 06:59 ET Engine powered by Adoreboard Moves Customer Journey Insights from Black and White to Ultra-High Definition, Putting a Revenue Cost on Every Trust Failure
enginecxdesign.com.About AdoreboardAdoreboard is the CX predictive intelligence platform that delivers Customer Revenue Impact. Using Emotion AI, the platform quantifies customer trust, surfaces hidden issues, and ranks them by financial exposure. CX leaders walk into board meetings with revenue numbers,
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Apr 20, 2026, 06:30 ET Brillio Named a Rising Star in ISG Provider Lens® ServiceNow Ecosystem Partners Report, Europe 2026
first-in-region innovations such as Financial Crime workflows and multi entity service consolidation. Its PULSE-led advisory model and award winning CX transformation approach consistently drive measurable TCO reduction, stronger compliance and human centric modernization on ServiceNow." — Ashwin
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Apr 17, 2026, 09:33 ET Unanet's GrowthStudio AI Platform Earns 2026 Product of the Year Award
resource for news, insights, and strategies that elevate customer engagement across all channels. Each issue explores the latest advancements in AI-powered CX, omnichannel communication, agent enablement, customer journey analytics, conversational AI, automation, mobile and cloud-based solutions, workforce optimization,
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Apr 17, 2026, 07:28 ET Startek® 與 CCI Global 完成合併，成為人類增強人工智能領域的環球領導企業
多名員工，為世界頂尖企業大規模提供以人工智能為主導、以人為本的客戶體驗方案。丹佛2026年4月17日 /美通社/ -- 全球數碼主導的客戶體驗 (CX) 解決方案供應商 Startek® 今日宣佈，與 CCI Global 的合併已圓滿完成。 是次合併締造出新行業領導先鋒，當中建基於明確願景：大規模提供以人為本、以人工智能 (AI) 為主導的客戶體驗。
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Apr 17, 2026, 06:54 ET Gupshup lanza Superagent: el agente de IA autónomo para conversaciones con clientes a gran escala
obtención de beneficios.Lo que diferencia a Superagent es su profundo conocimiento del sector, basado en el liderazgo de Gupshup en cPaaS y CX. Superagent hereda la sólida infraestructura de mensajería y voz de Gupshup, desarrollada durante 15 años, que gestiona 10.000 millones de mensajes
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Apr 17, 2026, 04:58 ET Startek® e CCI Global concluem a fusão, criando uma líder global em IA aprimorada por humanos
Com mais de 50.000 colaboradores em 55 centros de atendimento em todo o mundo, a organização unificada dimensiona soluções de experiência do cliente (CX) centradas no ser humano e orientadas por IA para as principais empresas globais. DENVER, 17
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Apr 17, 2026, 04:51 ET Startek® y CCI Global completan la fusión con la que crean un líder mundial en IA humana aumentada
17 de abril de 2026 /PRNewswire/ -- Startek®, un proveedor mundial de soluciones de experiencia del cliente (CX) con enfoque digital, anunció hoy haber completado de manera exitosa su fusión con CCI Global. Este sindicato crea un nuevo líder de la industria basado
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Apr 17, 2026, 04:24 ET 스타텍®, CCI 글로벌, 합병 완료… 인간 증강 AI 분야 글로벌 리더 탄생
통합 조직은 전 세계 55개 딜리버리 센터에서 5만여 인력을 통해 글로벌 주요 기업들에게 AI 기반의 인간 중심 CX 솔루션을 확대 제공한다.덴버, 2026년 4월 17일 /PRNewswire/ -- 디지털 중심 글로벌 고객경험(CX) 솔루션 기업 스타텍®(Startek®)이 CCI 글로벌(CCI Global)과의 합병을 성공적으로 완료했다고 4월 16일 발표했다.
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Apr 17, 2026, 03:36 ET Startek®とCCI Globalが合併を完了、人間拡張型AIのグローバルリーダー誕生
Roeは述べます。「Startekとの統合により、5万人の従業員に業界最先端のAIツールを提供し、アフリカ、ヨーロッパ、アジア、南北アメリカのいずれにおいても、技術的な精度と共に人間の創意工夫をすべての顧客対応に適用していきます。」StartekについてStartek®は、包括的なデジタルトランスフォーメーションと CX ソリューションを提供する顧客体験管理のグローバルリーダーです。35年以上にわたって蓄積してきた専門知識を活かし、多様な業界の企業が記憶に残るパーソナライズされた顧客体験を実現できるよう支援しています。14カ国で事業を展開し、38,000人以上の従業員を擁するStartekは、イノベーション、共感、運営の卓越性を通じて、ブランドと顧客をつなぐことに取り組んでいます。詳細については、
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Apr 17, 2026, 03:13 ET 1,000+ Attendees and 100+ CMOs Expected at the 8th Edition of Brand World Summit
Communication Summit, Kaleido Awards, Brand World Summit, Shark Awards, iStream Congress, SPOTT Awards, Brand Disruption Awards, Brand Bharat Summit, CX+ Summit, are just some of our landmark properties that have grown from strength to strength in recent years.Much like the rest of marketing, the
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